Address
Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
About the Venue:
Soaring above the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.
The Role:
The Banquet Operations Manager is a key leadership role responsible for overseeing and coordinating all aspects of our banquet and catering operations. This position requires a highly organised and detail-oriented individual with excellent communication and leadership skills. The successful candidate will ensure seamless execution of events, from small meetings to large-scale banquets, and will play a crucial role in maintaining our hotel's reputation for outstanding service.
Responsibilities:
- Collaborate with clients to understand their event requirements and preferences.
- Plan and coordinate all banquet and catering events, ensuring they meet or exceed guest expectations.
- Recruit, train, and supervise banquet staff, ensuring high standards of service.
- Conduct regular staff meetings to communicate expectations and provide training.
- Develop and manage banquet budgets, ensuring profitability and cost control.
- Work closely with the sales team to maximise revenue through upselling and cross-selling opportunities.
- Conduct regular inspections of banquet facilities to ensure they meet cleanliness and safety standards.
- Address and resolve any issues or concerns raised by guests or staff promptly.
- Build and maintain strong relationships with clients and event planners.
- Act as the main point of contact for clients during events, ensuring their needs are met.
About You:
- Proven experience as a Banquet Operations Manager or similar role in the hospitality industry.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle last-minute changes.
- Proficient in banquet software and Microsoft Office suite.
- Knowledge of food and beverage operations and catering trends.
Benefits:
- IHG perks and accommodation discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across our amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
- Parking on site
