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Form of workAbout Us
The Hotel Windsor is Australia’s most loved and renowned grand hotel, pre-dating The Savoy in London, The Plaza and The Waldorf Astoria in New York, The Ritz in Paris, and Raffles Hotel in Singapore. Established in 1883, it combines the classic beauty and architecture of the Victorian age with the graciousness of that bygone era.
Last year, our heritage-protected hotel celebrated 140 years of service. Renowned as the home of Afternoon Tea, we have expanded into a collection of hospitality establishments including award-winning restaurants Aru and Sunda, gluten-free bakery Kudo, sustainable wine bar Parcs, and newly opened Antara 128 all-day bakery and brasserie.
At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.
With us, you will:
- Join the incredible team at a Melbourne icon, where you'll contribute to its rich legacy;
- Take your career to new heights, with unlimited opportunities for growth within our ever-expanding hospitality group;
- Enjoy a convenient CBD location close to public transport and vibrant city life;
- Thrive in a supportive work environment that fosters growth and teamwork;
- Benefit from a substantial 40% discount across our group of restaurants;
- Enjoy nutritious and delicious staff meals, and daily dry-cleaning services;
- Gain access to our Employee Assistance Program (EAP) which includes free professional counselling and other wellness resources.
The Opportunity
We are seeking an enthusiastic and highly organised Banquets Duty Managerto assist our Banquets Operations Manager in overseeing our in-house events, ensuring exceptional customer service to deliver memorable experiences for our guests.
Your day-to-day:
- Collaborate with the Sales and Catering department to understand client requirements and preferences, providing expert advice and creative suggestions;
- Conduct pre-function and post-function briefings with team members to ensure seamless execution;
- Oversee all logistical aspects of events including room step, audio-visual equipment, decorations and seating arranges, while also coordinating with other hotel departments;
- Manage banquet staff to ensure proper training, scheduling and adherence to service standards;
- Develop and manage event budgets, implementing ways to optimise cost efficiency;
- Ensure compliance with health and safety regulations during events, overseeing the proper handling of food and beverages in adherence to food safety guidelines;
- Maintain all banquet records, conducting post-event evaluations to gather feedback from clients and guests to continuously improve our offering.
Our successful candidate with have:
- Minimum two years’ experience as a Banquets Supervisor or similar role in a 5-star hotel environment;
- Strong organisational and time-management skills with the ability to multitask;
- Excellent interpersonal and communication skills, with a customer-centric approach;
- Proficiency in budgeting and cost control measures;
- Knowledge of health and safety regulations and food safety guidelines;
- The ability to supervise and lead a team effectively;
- Creative problem-solving skills and a proactive, solution-oriented approach to managing challenges;
- Flexibility to work irregular hours, including evenings, weekends, and holidays, as dictated by event schedules;
- A current Responsible Service of Alcohol (RSA) certificate.
If this sounds like you, we can't wait to hear from you! Take the next step in your career by applying now and joining our exceptional team at The Hotel Windsor.
We value the unique backgrounds, experiences and contributions that each person brings to our team, and we encourage and celebrate our diversity. First Nations peoples, those identifying as LGBTQIA+, women and people of all ages are encouraged to apply. Our aim is to create a workplace that reflects the community in which we live.
Please note that only short-listed candidates will be contacted for this role. You must have full permanent working rights in Australia to be considered.
