AddressWe’re seeking to fill an Adviser role in our Behavioural Economics and Education Team. Offers will be based on candidate performance and operational requirements. A merit list may also be formed through this recruitment process which may be used to fill upcoming vacancies that arise over the next 18 months.
About the OFWO
The Office of the Fair Work Ombudsman (OFWO) is an independent statutory office established by the Fair Work Act. Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:
- provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
- promote and monitor compliance with workplace laws
- inquire into and investigate breaches of the Fair Work Act
- take appropriate enforcement action
- perform our statutory functions efficiently, effectively, economically and ethically.
What our employees say about us
We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.
What we offer you
We provide a diverse, inclusive and supportive work environment with access to:
- great training and development opportunities
- generous leave and flexible working arrangements
- our Employee Assistance Program (EAP), a free counselling service for you and your family
- a competitive salary, plus 15.4% superannuation
- rewards and recognition initiatives.
We Value Diversity
OFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.
Eligibility
- To be eligible for employment with the OFWO you must be an Australian citizen.
- The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance.
A range of other conditions may be required depending on the role you are applying for.
About the Team
The Behavioural Economics and Education Team:
- designs and delivers tailored education resources and initiatives to educate the community about their workplace rights and obligations
- monitors, maintains, and enhances a diverse and large suite of education tools and resources to ensure they remain market leading, credible, accurate and fit-for-purpose. This includes fact sheets, guides, a smartphone app, interactive online tools, online courses, education videos, and templates
- conducts research activities to understand the education needs of the workplace community and behavioural barriers to compliance
- applies Behavioural Economics and human centred design approaches and principles to understand and influence behaviour in Australian workplaces
- evaluates the impact of our resources and initiatives to measure success and identify opportunities for improvement and innovation.
Typical Duties
The duties of this role include, however, are not limited to:
- contributing to the drafting, design, delivery and maintenance of a variety of new and existing education tools and resources, with a particular focus on pdf fact sheets and guides, online learning courses, template letters and forms and videos.
- undertaking reviews of existing resources in response to legislative and other changes to identify content impacts and writing plain language updates to ensure existing resources remain accurate and fit-for-purpose
- editing and proofreading new and existing content including Word and PDF accessibility checks prior to publication
- actively contributing to team administration tasks, including team mailbox activities and record-keeping
- undertaking user acceptance testing on updates to our digital resources, including online learning courses and checklists and our smartphone app
- assisting in user research activities and applying behavioural insights and human centred design approaches to deliver education initiatives, resources and customer communications for priority customer segments that have maximum impact and credibility
- assisting to prepare written documents such as briefs, project plans, research reports and procurement documents.
We’re looking for people who
- are positive and flexible, with a ‘can do’ attitude
- have excellent attention to detail
- have an interest in resource design and formatting
- have a continuous learning mindset and are willing to learn new skills
- are enthusiastic about educating the community and helping them to understand their workplace rights and obligations through the creation and maintenance of high quality education products and resources
- can work independently and collaboratively as part of a geographically dispersed team.
Selection Criteria
- Experience in creating and maintaining high quality digital educational resources or education materials.
- Well-developed written skills including an ability to tailor writing to suit different audiences, mediums and purposes while maintaining attention to detail.
- Ability to manage competing priorities whilst delivering high quality work across a range of projects and tasks in a fast-paced environment.
- Ability to work independently or as part of a team, and with a range of stakeholders.
Desirable but not mandatory
- design skills including experience with Articulate 360 and Adobe Creative Cloud suite (particularly InDesign and Photoshop)
- workplace relations knowledge, including experience providing advice on topics covered by the Fair Work Act
- experience designing public facing education resources for a regulated community
- knowledge or experience in behavioural insights, user centred design, instructional design, user research and/or digital product and content writing and development.
How to Apply
If you are excited about this opportunity, please tell us in no more than 800 words:
- Why you want to apply for this role?
- How your skills and experience address the requirements of this role.
All applications must be submitted via our online application system through the OFWO website.
If you have any questions about this recruitment exercise, please email ***********@fwo.gov.au.
- Please ensure you check your junk mail throughout the recruitment process, as sometimes our emails sent from our online system end up in junk mail folders.*
Applications close 5:00pm (AEST) Thursday 4 July 2024.
More Information
- Working with us and tips on applying, visit fairwork.gov.au/about-us/careers
- Office of the OFWO purpose and functions, visit fairwork.gov.au/about-us/our-role-and-purpose
- Office locations, visit fairwork.gov.au/about-us/contact-us/offices
