AddressThe Central Catholic Bookshop is in search of an enthusiastic Bookshop Assistant to join our team on a casual basis.The primary focus of the Bookshop Assistant role is to deliver exceptional sales and service to customers of the Central Catholic Bookshop while supporting the manager in sales and operational management. Situated in the heart of Melbourne CBD, next to St. Francis Church, the Central Catholic Bookshop operates seven days a week. It is overseen by the Catholic Archdiocese of Melbourne. The Retail Shop Assistant reports directly to the Central Catholic Bookshop Manager.
Organisational Overview
Presided over by the Archbishop, the Catholic Archdiocese of Melbourne (CAM) is the largest Archdiocese in Australia. It comprises around 1.1 million Catholics with a wide variety of people, cultures and ministries, providing services and support including pastoral, educational, social welfare, financial and administration services.
Key Accountabilities
- Provide sales and service assistance to customers
- Assist with the receipt and display of goods for sale
- Receive payments for goods sold using Circlesoft Software and ensure security of cash
- Respond to customer inquiries in various methods such as face to face, over the phone or via email
- Take orders from customers and external stakeholders for the supply and sale of goods
- Process and dispatch online and telephone orders
- Order stock for the supply and sale of goods
- Assist the Central Catholic Bookshop Manager and Retail Accounts Assistant in sales and operational management
- Open and close the Central Catholic Bookshop when needed ensuring security procedures are followed
- On occasion assist with special bookshop activities and/or events
- Take reasonable care to protect the health and safety of themselves, fellow staff and others in the workplace
Job Competencies - (Skills)
- Strong communication skills with the ability to communicate effectively with customers and colleagues
- Customer Service experience
- Sound knowledge of Catholic books, devotional and media products
Personal Competencies- (Attributes)
- A strong commitment to the values and teachings of the Catholic Church and ethos of the Archdiocese with a motivation to work within a local and national Church environment
- Excellent interpersonal and verbal communication skills
- High level of attention to detail, quality and accuracy
- Ability to multi-task and work quickly and efficiently
- High level of integrity, honesty and confidentiality, with an awareness and appreciation of Catholic Social Teaching
Essential Requirements of the Role
- National Police record check
- Working with Children Check
- Weekend Availability
Key Selection Criteria
- Strong customer focus and experience in providing information advice and assistance to customers
- Experience in preparing shop goods for display and sale
- Strong verbal communication skills
- Demonstrated ability to multi-task whilst working in an occasionally busy environment
- Proven experience in relating to a variety of people with various cultural backgrounds
- An ability to develop sound working relationships and to work with a spirit of generosity and achievement in a team environment
How to Apply
If you feel your skills and experience align with the above criteria, we would love to hear from you. Please submit your application, including resume and cover letter. Should you have any questions regarding this position, please don't hesitate contact Sinead Elebert - 0499 416 ***.
Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia.
The Catholic Archdiocese of Melbourne is committed to the safety, wellbeing and dignity of all children and vulnerable adults. It is a requirement across our organisation that all clergy, employees and volunteers have a valid working with children check.
