Boutique Supervisor - Watches and Fine Jewellery

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are now recruiting a Supervisor for our new Watches and Fine Jewellery Boutique in Market Street Sydney.

The Market Street boutique will showcase Chanel’s luxury leadership in Australia, as the unrivalled Fashion House, delivering a client experience unlike any other, whilst enhancing sophistication across all areas.  The WFJ Boutique is positioned as the key CHANEL difference that defines the Client Relationship and Experience with the Brand, and will set new standards of excellence.

YOUR PURPOSE

The Supervisor is responsible for all facets of the day-to-day boutique operations including establishment of active and strategic client relationships, leadership and guidance of the team, inventory management and above all, ensuring the boutique ambience and client experience is in line with Chanel standards.

 WHAT WILL YOU DO?

• Managing and inspiring the Watches and Fine Jewellery Advisors by being a role model, taking a close interest in and actively participating in the team’s professional development.
• Coaching and mentoring team members on a day-to-day basis, ensuring competency in all areas of the Boutique.
• Maintain your personal client relationships, styling and assisting them to discover the world of Chanel.
• Motivating all staff to achieve a high standard of client service in order to maximize the Client experience as per the Chanel standard and in hand, maximize boutique results.
• Identifying performance issues within the team and implementing solutions provided by the Head of Boutique and Deputy Head of Boutique to improve performance and other business issues.
• Analyze sales figures and forecasting future sales volumes to maximize client experience and to take advantage of various market trends or variations.
• Analyze and interpreting trends to facilitate planning and targeting new customer opportunities.
• Maintaining the highest level of product and fashion industry knowledge and utilize this knowledge to provide advice and consultation to the client.

WHAT ARE WE LOOKING FOR?

• Strong retail operational skills with at least two years’ experience in a management or leadership role, preferably within a similar luxury environment.
• Previous experience with the luxury or Watches and Fine Jewellery Space is highly regarded.
• The ability to achieve boutique targets and grow a client base.
• Excellent administration skills and previous experience reporting on areas such as category mix, competitors and factors that may impact boutique results.
• Outstanding personal image and presentation standards in line with the Chanel guidelines.
• A high degree of professionalism and maturity in all areas of business.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.