Branch Manager

We are a foreign exchange company based in Sydney, Australia, with branches in New South Wales, Victoria, ACT and Western Australia. We provide foreign banknote exchange, instant money transfer, and many other services. Our currency exchange, travel currency, and online currency ordering help our customers lock in the best rates. We focus on maintaining our reputation with our customers and strive to maintain the highest professionalism so that we might continually earn customers’ trust and support. 

We are seeking an experienced full-time Branch Manager to lead our team in Canberra Branch. The successful candidate will be responsible for managing the branch operations, ensuring exceptional service delivery and fostering a culture of excellence and growth.

Job Duty & responsibilities

• Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the company’s objectives.
• Maintaining high levels of customer service, and for sustaining and expanding the business growth and profitability of the branch.
• Managing the recruitment, training and leadership of branch staff daily basis to ensure the employee deliver high-quality service.
• Promoting the branch's services, identifying marketing opportunities to expand the branch's customer base.
• Ensuring the accuracy and security of all financial transactions, achieving daily cash balance.
• Ensuring a thorough knowledge of branch security(Adherence to the relevant procedures and guidelines).
• Developing and reviewing policies and procedures to ensure they support the delivery of excellent service and maintain strong customer relationships.
• Conducting performance reviews for staff.

Qualifications & experience

• Strong leadership skills and the ability to manage a diverse team.
• Sound knowledge of financial products and regulatory environment.
• Excellent customer service. communication and interpersonal skills.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.
• At least 2 years' experience in a similar position.
• Relevant tertiary qualification.
• Understanding of Chinese language(Cantonese/Mandarin) is preferred.