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SalaryJoin Our Winning Team and Ignite Your Career!
Ready to join a fast-growing industry leader and be part of an amazing team? We're seeking exceptional individuals with strong negotiation and relationship-building skills. At Carbiz, we prioritise your growth and development, offering comprehensive training and long-term career opportunities. Whether you're looking to build a fulfilling career or gain valuable administrative and phone experience, this is the place for you. Join us now and make a difference!
Our Company:
We are a trailblazer in the field of accident vehicle replacements, revolutionizing the way individuals regain their mobility after an accident. With a stellar track record of 1000+ 5-star reviews from satisfied clients, we have solidified our position as the go-to provider for like-for-like accident replacement vehicles. Our unwavering commitment to excellence has earned us recognition through prestigious industry awards, including the 'Automotive Awards 2022' by Business Concept and the 'Product Review 2023' awards by Product Review. These accolades underscore our dedication to delivering top-tier products and services to our valued customers.
The Role:
As the Operations Manager at our branch, you will play a crucial role in overseeing the daily operations of our rental vehicle services. You will lead a team of dedicated professionals, ensure the efficient functioning of the branch, and uphold our high standards of customer service. This is an excellent opportunity for a dynamic and motivated individual to make a significant impact on our growing company.
Key Responsibilities:
- Manage the day-to-day operations of the branch, including vehicle allocation, scheduling, and maintenance.
- Lead and motivate a team of Customer Service Executives (CSE) to achieve performance targets and deliver exceptional customer service.
- Develop and implement operational processes to enhance efficiency, quality, and customer satisfaction.
- Monitor key performance indicators (KPIs) and implement strategies to improve branch performance.
- Maintain a strong focus on safety, compliance, and risk management.
- Collaborate with the regional management team to develop and execute branch-specific business strategies.
- Build and maintain strong relationships with local repair shops, insurance companies, and other stakeholders.
- Proven experience in operations management, preferably in the automotive or rental industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- Proficient in Microsoft Office Suite and other relevant software applications.
- A commitment to exceptional customer service and safety
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance and retirement savings plans.
- Opportunities for career growth and advancement within a rapidly expanding company.
- A supportive and collaborative work environment.
- Ongoing training and development opportunities.
Carbiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We encourage candidates from all backgrounds to apply and help us shape the future of learning and development through impactful strategies and solutions!
