AddressBrewery Taproom Venue Manager - Glynde
Full time
About us;
The Suburban Brew (TSB) is an Adelaide based award-winning craft beer brand that is all about bringing back the sense of neighbourhood and community spirit through sharing a beer.
Born in 2017, we aim to establish and grow local meeting places, where our customers can drop in, have a pint or three, enjoy the company of their friends and then pick up a few roadies to enjoy later.
After an internal role change we now offer the opportunity for a genuine and motivated hospitality professional to join our team as our Venue Manager at our Glynde Brewery & Taproom to help us expand on our solid start and grow it to beyond its potential.
If you’re up for the challenge, please read on for the type of person we are after, and for more on the role.
The person;
- A genuine and passionate personality that likes a challenge
- Has a solid craft beer/drinks product knowledge
- Understands the craft beer/drinks industry and its following
- Is a strong communicator
- Is highly organised
- Is a self-starter yet a great team player
- Can demonstrate the ability to motivate and lead a team
- Leads by example
- Has a high attention to detail
- Has a shared commitment to our TSB values – be fair, be kind and do what you do well.
- Has an ability to think quickly on your feet and proactively problem solve
- Experience in a similar hospitality role is essential
- Holds their RSA and is an RP
The role;
- Oversee the operations of the Brewery Taproom, be present in the venue and on shift
- Provide exceptional customer service
- Be the final escalation point for customer questions and concerns and be able to handle them in a diplomatic and professional manner
- Responsible for the recruitment, induction, supervision, mentoring, performance management and rostering of part-time and casual front of house staff for the Brewery Taproom
- Develop, implement, and improve policies, systems and procedures for the venue.
- Maintain stock control and cash management
- Manage all venue customer, entertainment and catering bookings
- Collaborate with other staff to plan and execute successful internal events
- Work with the Founder/Managing Director to determine budgets and forecasts for the Brewery Taproom
- Be accountable for the profitability of the Brewery Taproom, ensuring revenue and customer satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the Brewery Taproom, Management and TSB
- Coordinate regular product sensory and knowledge training for all Brewery Taproom staff with our Head Brewer and Operations Director.
- Other duties as required to effectively manage the venue and provide an exceptional customer experience, or as directed by the Chief Beer Slinger
If this sounds like the role for you, get in touch and come grow with us!
To apply, please send a current copy of your resume along with a cover letter to **********@thesuburbanbrew.com.au and tell us a little about yourself and why you think you’d be the person we just must choose for the role.
