Broker Assistant/Insurance Renewals Officer

SMAART Recruitment is partnering with one of Australia's fastest-growing companies in insurance and finance. With a solid understanding of their clients' finance and risk requirements, they provide business insurance tailored to their clients' needs.Due to strong growth in 2023, they're now looking for a Broker Assistant/Insurance Renewals Officer to join the team in Sippy Downs and help them keep up with demand in 2024 and beyond.As a Broker Assistant you will support their team of insurance brokers. Your role will be to manage client communications, provide high-quality customer service, and offer admin support to the business. The role will involve:

• Admin support, updating databases and policies, and document management.
• Getting data from insurers/underwriters to present a tailored offering to clients.
• Customer service, dealing with enquiries and understanding clients' situations and their business risks.
• Contact existing client to help them renew their business-insurance and answer any questions they may have.

Full training will be provided, covering everything you need to know about the product as well as customer service, retention and renewals in general. This will give you a solid foundation to grow your insurance career with them.About the Role:

• Monday - Friday business hours
• Sippy Downs location (no work-from-home option)
• Base salary of $60,000-70,000 + Super + Bonus (base depending on experience)
• Full product and systems training
• Great team culture with strong support
• Real career advancement opportunities

What we’re looking for:

• Relevant experience in Insurance, Insurance Brokerage or similar.
• Customer service oriented with strong admin skills.
• Excellent verbal and written communication skills are a must.
• Comfortable using MS Office and Outlook.
• Experience with Insurance Portals, and programs such as WinBEAT, Office Tech and/or Sunrise highly regarded.
• Attention to detail and time management skills.

This role is perfect for you if you're looking to take the next step in your career in insurance. With all the training and support you need, this company invests in its team's success and professional development.If this sounds interesting, submit your resume via the "Apply" button. For a confidential discussion, please contact Will at SMAART Recruitment on 1300 762 278.