Building Products Certification Specialist - Client Manager

The Client Manager – Building Products has primary responsibility for: 

• Conducting product certification evaluation activities within their areas of competency. 
• Conducting product certification audits within areas of their competency. 
• Providing an efficient, effective and responsive client management service to SAI Global clients. 
• Technical management of assigned programs and associated activities to ensure accreditation requirements are met in the delivery of service to clients.

Auditing 

• Maintain audit rigour and integrity to meet internal and external accreditation requirements. 
• Perform audits and coordinate with all relevant stakeholders to ensure optimal client service. 
• Review new applicants’ quality plans in accordance with the relevant SAI Global Product Compliance Program document, technical schedules and product standards. 
• Undertake where necessary, product sample selection and perform test witnessing. 
• Conduct both Product Certification and Management Systems audits as required. 
• Ensure all audit documentation is accurate, complete and submitted for review within the required timeframe. 
• Ensure audit utilisation targets are met. 

 Client Management 

• Deliver services to clients in accordance with customer and Product Certification business requirements. 
• Ensure all client data is correct and current within the relevant SAI Global systems. 
• Instruct clients on the requirements for testing, reporting and confidentiality. 
• Manage and oversee client non-conformances (including product recalls). 

 Technical Management  

• Evaluate products and test reports against requirements of the appropriate standard and legislative requirements. 
• Secure, review and process product certification applications and endorsements, including conducting desktop reviews. 
• Provide pre-sales support to Sales through technical input into quotations/proposals and conduct contract review activities as appropriate. 
• Provide support for and technical review of audit durations and audit planning. 
• Conduct audit and project reviews as required. 
• Assist the certification authority as required in audit and project submission reviews. 
• Prepare Technical Schedules applicable to particular standards in liaison with the Service Delivery Leader and where necessary, representatives from industry, regulatory authorities and testing authorities. 
• Represent SAI Global in applicable forums. 
• Respond to technical enquiries from relevant stakeholders. 
• Liaise with technical and Certification Specialists as required for specific guidance 

Develop skills and undertake training to maintain currency in relation to: 

• relevant product matters 
• quality assurance matters 
• relevant legislation and regulation 
• product standards and certification methods 

We offer

• Hybrid work environment 
• Professional Company Culture
• Opportunity to expand your experience and work with like-minded professionals.

Intertek is an Equal Opportunity employer and it is our Company’s policy to employ suitably qualified or experienced persons without discrimination against any employee or applicant for employment due to their ancestry, age, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or any other protected group status.

We recognise and respect the value and contribution that individuals of different backgrounds, cultures and perspectives bring to our organization and we are committed to providing a positive, safe and inclusive work environment for everyone in our diverse and talented team.

Intertek is also committed to ensuring our recruitment process is fair, equitable and accessible for people from all backgrounds. Aboriginal and/or Torres Strait Islander peoples are strongly encouraged to apply for our vacancies. If you have any questions in relation to our recruitment process, please email us at ***************@intertek.com.