Business Analyst

Application closing date: Friday, 01 March 2024 • 11:59pm, Canberra time

Estimated start date: Monday, 01 April 2024

Location of work: VIC

Working arrangements: Subject to negotiations with line manager, hybrid working arrangements in line with current NDIS policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).

Length of contract: 12 months

Extension term: 1x 12 months

Security clearance: Other - Pre-engagement Checks will be undertaken by NDIA and commencement is subject to the Specified Personnel meeting the standard in relation to the Pre-Engagement Check requirements. The Contractor must comply with and ensure ongoing compliance with the Pre-Engagement Checks. NDIA seeks specified personnel who are Australian citizens.

Rates: $100 - $130 per hour (inc. super)

As the NDIA is growing to meet the needs of the Australian population, the NDIA requires comprehensive IT systems to support the day to day running of the organisation.

The Platforms, Integration & Data team are responsible for scoping, designing, delivering and maintaining high quality IT systems and applications to support the entire agency and our partner organisations to deliver the National Disability Insurance Scheme to our participants every day.

As a Technical Business Analyst, you will assist in the delivery of diverse and varied projects, centred around a large-scale digital transformation that is currently underway. A key to your role will be ensuring that requirements are captured and supporting the team to document solutions, processes and technical detail.

Building relationships and business acumen are two of your key skills that you use to support the team in delivering positive outcomes for the agency.

The successful candidate will have the following duties:

• Work closely with program, business and technical stakeholders to effectively discover, define, validate, prioritise and continuously manage requirements that translate identified needs into outcomes which align with NDIS’s architectural principles and strategies.
• Synthesise business and technical requirements/concepts and present them in simple terms.
• Work with both traditional and Agile delivery practices including backlog creation / refinement and associated requirements gathering, data discovery and analysis.
• Facilitate workshops and perform business analysis activities including business process modelling, business and solution requirements lifecycle management, and data modelling.
• Assist the project manager and the team to translate requirements into project deliverables and tasks.
• Assist team members to effectively document the systems and solutions that the team develops, delivers and maintains.
• Suggest changes/enhancements to management using evidence to support your recommendations.
• Work with various business units to support and maintain new and existing customer data and system integrations.
• Work with an outcome focus, with an ability to effectively challenge the business while retaining a customer focus.
• Work effectively with dynamic technical teams, business stakeholders and 3rd party providers.
  

Essential Criteria

1. Demonstrated experience of at least 5 years, working in a similar role performing business analysis activities including workshop facilitation, supporting the successful delivery of high-impact and high-value initiatives that lead to meaningful change.
2. Demonstrated experience in effectively communicating with technical SME's to define and obtain an understanding of business needs, technical constraints, and technical concepts and present them in simple terms.
3. The ability and desire to quickly learn and understand technical concepts to effectively engage the technical teams and deliver accurate documentation as part of the solution design.
4. Proven experience, of at least 3 years, in a role relating to cloud platforms (preferably Amazon Web Services and Microsoft Azure) including delivery of new services.
5. Demonstrated strong interpersonal skills including the ability to effectively liaise and keep stakeholders informed and engaged, both verbally and in writing. Demonstrated ability to work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas.
6. A proven ability to use initiative and self-drive to meet demanding deadlines. Self-managed, adaptable and quick to learn.

Desirable Criteria

1. Experience in working with diverse project, in-house development, and vendor teams to deploy complex, integrated technologies and effect business change.
2. Demonstrated experience and flexibility to adapt to agile and waterfall processes to deliver projects.