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Form of work Do you will have a passion for providing superior levels of customer service, are driven to achieve goals and have a strong desire to be part of a successful, supportive and fun team? - We have an exciting opportunity in our Business Banking team for motivated and customer focused Business Banking Consultants.
These roles will be based at Heritage Lanes Office in Brisbane City. It will include 3 months training, following which you will have the opportunity to work from home 3 days per week.
What you’ll do:
Respond to incoming calls and online enquiries from Business Banking customers regarding account, card, and digital banking enquiries.
Complete follow-up tasks that require Outbound calls to Business Banking customers
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Assist the Suncorp Group’s understanding of and meeting of holistic customer needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs.
Contribute to a team culture that is balanced across people, customer, risk and performance.
What you’ll bring:
Previous Banking customer service experience
Experience within a contact centre environment or an operational/support role desirable.
High level computer literacy and navigation skills.
Experience in delivering high quality customer experience within required timeframes.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you’ll love working with us
Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 30 Mar 2023 AUS Eastern Daylight Time
Applications close: 10 Apr 2023 AUS Eastern Standard Time
