Address- Multiple positions available in our Business Services team
- Entry level Business Banking opportunity
- 9 weeks paid training to setup you up for a specialised career in business banking
Who we are
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose – it’s what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.
The team
Our customers come from all walks of life, including the nearly 5 million Australians who work for small businesses. As businesses are a vital part of our economy, Westpac offers specialised business banking services to help small business owners, workers and their customers have a seamless banking experience.
How will I help?
To ensure our customers are able to connect with us over the phone, our business banking team are available between 8am to 8pm, Monday to Friday. Working in an inbound call centre, your job is to respond to inbound calls and provide outstanding service to our business banking customers over the phone, each and every call. On any day, you can be helping businesses with their general questions, account resets, technical enquiries, merchant service facilities as well as identifying business needs to help our customers provide even greater service.
What’s in it for me?
Under Westpac Group’s Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products – from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.
What do I need?
Our top performers often come from retail, hospitality, fast food, telco & travel, but the most important ingredient for success is passion for helping customers and a willingness to develop and learn. More specifically, we are looking for;
- At least 12 months customer service experience (any industry)
- A genuine interest in banking or financial services
- Ability to learn and work with multiple computer systems
If you are successful for the role, we will be investing a wealth of time and resources in your learning, so we also request the following commitments from our candidates:
- Able to complete 9 weeks full time training (9am to 5pm), commencing in April 2024
- Once you’re out of training, and on the phone with our customers, moving to a rotating roster between 8am and 8pm, Monday to Friday
APPLY today!
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au
