AddressClosing date: 09/07/2024 11:59 PM AUS Eastern Standard Time
Location: Windsor, NSW
Department: Business Transformation and Customer Experience
Employment type: Full-Time
Be passionate. Be progressive. Hawkesbury City Council.
- Salary range $95,502 to $114,619 + Super
- 9 Day Fortnight + On-Site Parking
- Discount Gym Membership
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
The Role
Reporting to the Manager Business Transformation and Customer Experience and located in Windsor, you will:
- Work closely with Managers and Coordinators to review service functions, practices and processes across the organisation to drive our approach to Operational Excellence.
- Assist in production of periodic report on Service Review; Operational Excellence; Project Program and Customer Service Experience performance
- Assist in the development of Organisational Tools and providing Consultancy Service Support and Application Support to enable Business Improvement, Operational Excellence, Service Reviews and, Project and Change Management across the Council to improve operations and outcomes for the Community
About You
You will have the ability to lead, motivate and provide direction to a team. You will be a team player that fosters good working relationships and works collaboratively with others. You will have exceptional communication skills, both written and verbal, and strong negotiation and conflict resolution skills. You will be able to take ownership and responsibility of problems until resolution, and you will respond effectively to changing circumstances and competing priorities in order to deliver results.
Essential Criteria
- Tertiary qualifications in Leadership, Business, Information Technology, Continuous Improvement or Project Management
- Minimum 3 years of experience leading and implementing successful Business Improvements in a complex environment
- Minimum 3 years of relevant leadership experience
- Minimum 3 years of experience developing training guides and providing support
- Demonstrated problem solving and analytical skills
- Demonstrated workshop facilitation experience
- Highly developed interpersonal and negotiation skills with the ability to communicate and work collaboratively with a range of stakeholders
- Demonstrated ability to plan, prioritise and organise projects/tasks in order to meet competing deadlines
- Ability to evaluate, analyse, document findings and put forward suitable recommendations
- Proven ability to document technical and end user procedures, application user guides, and training material
- Ability to conduct training to small groups or individuals to enable them to effectively utilise the solution/application
- Working with Children Check (WWCC)
The Rewards
An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.
- 15-days sick leave
- Rostered Day Off
- Paid Parental Leave
- Great working environment
- Flexible work arrangements
- Tertiary Education Assistance
- Health and Wellbeing Program
- Long Service Leave after 5 years
- Training and Development Opportunities
- Employee Reward and Recognition program
- Employee Performance Review and Planning System
- Corporate Rate Gym Membership - Oasis Leisure Centre
- Social Club - BBQs, Christmas parties, raffles and activities
- Employee Assistance Program for employees and their family
To Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or call Council’s People and Development Team on 02 4560 4***.
Applications close Tuesday 9th July 2024
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
