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SalaryProcess Improvement Business Analyst | Customer & Operations Shared Services | Sydney (Hybrid)
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
This role's main objective is to oversee the planning and execution of initiatives aimed at supporting the business in improving customer outcomes. Additionally, it involves aiding in the assessment, investigation, and implementation of improvement and enhancement initiatives.
You'll be responsible for
- Conducting research on business issues, ideas, and suggestions, and formulating recommendations for resolution or development, implementing agreed-upon solutions.
- Analyzing and executing business process initiatives, overseeing either specific components or the entirety of smaller initiatives.
- Articulating and translating business requirements into documentation and solution designs, utilizing appropriate tools, models, data analysis, process analysis, and cost-benefit analysis.
- Providing timely and accurate updates on issue resolution and project development.
- Coordinating necessary data extraction processes; define the project scope, prepare relevant project documentation, and obtain stakeholder and Project Office approval as needed.
- Researching, developing, and implementing initiatives contributing to the effective management of customer outcomes. Ensuring project delivery aligns with Allianz project management methodology and adheres to established budgets.
- Drafting communications to the business as necessary and overseeing the identification and coordination of updates to process guides or the creation of new guides.
- Significant experience in an insurance operations role, gaining thorough claims process knowledge and project management experience for a complex, matrixed general insurance organization.
- Able to work collaboratively in a team environment.
- Ability to plan and prioritize effectively, organize tasks and manage competing resources and demands.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Ability to interpret and analyze complex information, extract meaningful insights and evaluate options for decision making.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
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