Address
SalaryPrimary Details Time Type: Full time
Worker Type: Employee
The opportunity
- Partner with business units stakeholders to identify & implement Business Improvement initiatives and help support QBE Australia’s Executives to formulate & drive Operational Strategy.
- Sydney, NSW
- Permanent, full-time position
As a Business Optimisation Manager, you will play a pivotal role partnering with our Business Value Stream stakeholders and supporting the team in its modernisation journey. You will
- Support alignment discussions on priorities and pipeline of work·
- Partner with business units’ stakeholders to identify & implement process simplification initiatives.
- Lead projects/initiatives by demonstrating our QBE values and core capabilities on Process Re-Engineering, Continuous Improvement and Process Governance Influence project stakeholders on process simplification through practical understanding of QBE’s framework.
- Discover, analyse, measure and document current and future state processes to understand root causes of issues.
- Initiate, facilitate and recommend improvements creatively solving problems and considering innovative solutions.
- Ensuring data-driven recommendations analysing customer and operational data and measuring the impact of recommended changes
As the successful candidate, you bring unique insights and perspective to redesign processes for improved customer and operational outcomes. You can creatively solve complex problems with innovative solutions.
You:
- Ideally experience working in a global organisation with locations across different time zones.
- Experience with managing an outsourced offshore vendor, preferably within the insurance industry.
- Thrive on understanding and solving complex customer and business problems and can think outside the box to find creative solutions to problems.
- Are curious with excellent analytical skills and a high attention to detail which allows you to be able to understand end-to-end business processes and come up with ideas for improvement.
- Have solid experience in the development of objectives, strategies and plans to improve customer satisfaction!
- Experience in large Insurance operations process & successful business process re-engineering
- Exposure to business process re-engineering, CI Culture build-out, commercial analysis, development & monitoring of SLAs and developing & executing business transformation
- Extensive knowledge and applied Lean & Six Sigma skills.
- Extensive experience in a Business Improvement role leading and managing Business Improvement initiatives (you may bring this experience from different industries or sectors and if so we recognise the unique perspective you’ll bring with this)
- Are passionate about business process re-engineering, process analysis, customer continuous improvement and efficiency and how you’ve used these skills to drive improved outcomes.
- Could get up to speed quickly and use your love of learning and curiosity to understand problems and processes efficiently.
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE’s Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
- We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family Friendly Accredited employer since 2021
- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
Application Close Date: 12/03/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
