Business Performance Analyst

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
 

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
 

The role

To provide analytical support to the Claims Operations Leadership teams on operational performance through development of performance reporting, insights and recommendations.  
 

The preparation of regular reports, market insights and project briefs, drawing on data from a range of internal and external sources, critically analysing the data against operating models and management plans to develop actionable insights and distributing key information through to key stakeholders up to the board level.

• Preparation of content for Operational management Teams, Joint Management Committees, Board Meetings, and other key stakeholder forums to ensure all parties are aligned on performance indicators
• Data support for new model development and management plans , including sourcing, curating and modelling data to information commercial terms, contractual items and Service level indicators
• Support the Operational teams to drive optimisation activities Take accountability for preparation and management of regular performance meetings and driving actions with relevant business owners to improve performance outcomes for the business

What experience you’ll bring

• Experience in supporting operational teams to improve performance within Insurance or broader financial services will be highly regarded.
• Suites a recent graduate or early career commercially minded professional
• Tertiary degree in finance, commerce, business or data analytics preferred (however, will consider comparable work experience)
• Advanced Excel experience, with preference for some advanced analytic toolset experience
• Data visualization experience, ideally PowerBI

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
 

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
 

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.