Business Performance Lead

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The role

The purpose of this role is to drive Motor Claims Business Performance through continuous improvement, data management, reporting, and decision support  for key stakeholders.

Working collaboratively within a team of specialists this role is responsible for identifying information needs and ensuring appropriate analysis and reporting are undertaken to drive improved controls and performance.

Leadership and direction of Business Performance Analyst to deliver outcomes.

A high degree of commercial acumen, and being able to articulate and communicate operational performance using indicators and insights is key. 

• Focus on People, Processes, Data, and Systems to drive, design, and deliver:-
• Productivity improvements
• Operational efficiency and effectiveness
• Tight controls and control systems
• Reporting, analytics, and insights
• Lead self and Business Performance Analyst to manage an analytics and reporting function responsible for providing business intelligence, analysis and reporting to support informed decision making for key stakeholders, with clearly articulated, actionable insights which are timebound and measureable.
• Drive daily, weekly and monthly data driven operating rhythm
• Collaborative with the Business Performance community of practice across the virtual team, including development and application of architecture, patterns and standards relating to data, analytics, and commercial insights
• Identify, design, build, and deliver continuous improvement opportunities to drive efficiencies and productivity, focussed on controls across the motor claims lifecycle, (Lodgement, pathing, Fulfilment, Assessment, Supply, Commercial, Fraud & Analytics, Recoveries and Settlements) and data driven solutions.
• Management of key stakeholders - Business Operations Leaders and other stakeholders
• Collaborate with Leaders and Finance to prepare forecasts and the annual business plan
• Ad-hoc reporting, modelling, and analysis
• Build and maintain strong and strategic relationships working cross functionally to ensure optimal business outcomes
• Identify risk and opportunities based on market conditions and customer needs
• Understand and relate operational performance indicators to financial outcomes.

What experience you’ll bring

ESSENTIAL

• 5 or more years of experience in a Business Performance / analytics role translating business strategy and objectives, business information and data into actionable insights that achieve higher levels of Business Performance credible interpretation of qualitative and quantitative data
• Proven experience leading continuous improvement
• Systems: Advance Excel (Power query, complex formulas, nesting, macros)
• Credible interpretation of qualitative and quantitative data
• Strong influential and communication skills.
• Previous experience leading a team of specialists

DESIRABLE

• Financial services, general insurance, and claims management preferred.
• Business degree or post graduate qualification in Information Management, Business, Finance, Statistics or Mathematical qualification.
• Systems: Intermediate Power BI, Intermediate SQL

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.