Address- Unique opportunity to join a supportive and collaborative team
- Bring your passion for customer service and help us support business growth
- Permanent role based in Parramatta
How will I help?
As a Business Premium Banker, you will have the unique opportunity to engage directly with business customers, developing a deep understanding of their individual needs, challenges, and aspirations. Through meaningful and needs-based conversations, you will uncover opportunities to tailor financial solutions that align with their specific goals and objectives.
As a Business Premium Banker, you play a pivotal role in shaping the financial success. In this dynamic and results-driven position, you will specialise in offering customised financial solutions, with a primary focus on short-term lending products like Business Credit Cards.
More specifically, you will be:
- Receiving inbound calls from business owners looking to purchase specific products
- Find opportunities to upsell and cross sell additional banking products
- Helping understanding customer's needs, to connect them to suitable business banking products, including business accounts and payment facilities
- Responding to customers over email and processing customer information in our systems
- Ideally already have experience in lending with a strong growth mindset
To be successful in this role, you'll be required to work across our operating hours Monday to Friday 8:00 AM to 6:00 PM.
What do I need?
We are looking for customer service superstars, who are passionate about connecting customer needs to suitable products and services that benefit them. If you are looking take your next career step in lending, this would be an ideal role for you. Our ideal candidate will have:
- Solid background in customer service and/or sales
- Lending experience
- Clear communication skills and resilience to take a high number of calls
- Strong attention to detail, including written skills
- Strong computer literacy, with the ability to learn new systems
What's in it for me?
You'll be working as part of a great team with a can-do culture and a passion for the best customer service around. With good pay and great benefits, you'll be helping Australians and New Zealanders succeed.
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How to I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au.
