Business Process Specialist, Apac

Job Description
Fragomen, the leading global immigration services firm, is searching for a dynamic, experienced process and consulting professional to join our talented Business Process Excellence team to serve as a Business Process Specialist. The ideal candidate will have strong communication skills, client facing experience, and direct experience as a consultant conducting interviews to extract business requirements. The Business Process Specialist will function as an analyst, facilitator and/or consultant as required. This is a remote position or can be based in any of the Fragomen APAC Offices.
How you will make a difference as a Business Process Specialist at Fragomen:

• Act as regional point of contact for Process Improvement Initiatives for Fragomen and external vendors
• Guide and supervise Business Process consultant(s)
• Work closely with management and business owners to determine their needs regarding people, technology, and data
• Understand the business and financial objectives for region and develop and implement functional strategies to support them.
• Perform ongoing analyses on Business Processes related to productivity, quality, costs, and time management.
• Presenting progress reports to upper-level management and integrating feedback.
• Anticipate and identify internal and external business challenges and develop business-process related solutions
• Work with process and policy owners to revise and update procedures and policies
• Utilize continuous improvement techniques, map Business Processes, and conduct process analysis to examine end-to-end Business Processes to improve efficiency and operations and align with strategy
• Collaborate with functional teams to develop and maintain process metrics and targets
• Facilitate discussions to drive cross functional collaboration
• Create, formalize, and manage the requirements management process for the enterprise
• Lead the elicitation and documentation of detailed Business Process requirements
• Create and maintain project plans for all process improvement initiatives.
• Understand and communicate relevant subject matter expertise between the business and IT to support enterprise-wide technology initiatives
• Lead worldwide projects for region that encompass internal SMEs, external vendors, & cross functional teams
• Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.
• Participate in user acceptance testing alongside the training team for process implementation
• Analyze the entire value chain using lean/six sigma skills to optimize the process to provide business recommendations necessary for IT development
• Translate optimal process maps into business requirements that IT can consume

Let’s talk if you have the following qualifications and experience:

• At least 5 years of experience in a relevant work experiences. Demonstrated knowledge of and experience with continuous improvement techniques to optimize processes
• External client-facing consulting experience preferred
• Experience working in a Law Firm, Legal Services, Technology or Management Consulting environment
• Superior communication skills, both verbal and written
• Experience with process mapping in Microsoft Visio preferred
• Experience with project planning and management
• Experience leading projects with the ability to present project outcomes to all levels
• Ability to train and mentor incoming and current specialist
• Strong attention to detail and willingness to structure and organize detailed requirements documentation
• Comfortable working closely with remote teams and virtual environments
• Lean certified
• Six Sigma Green Belt certified
• Six Sigma Black Belt certified preferred
• Flexible to domestic and some international business travel as needed