AddressPrimary Details
Time Type: Full time
Worker Type: Employee
Business Reporting Analyst
Location: Newcastle, NSW or Parramatta, NSW
Type: Permanent, full-time position
The opportunity
QBE's Managed Fund Claims business is undergoing a significant amount of transformation and are seeking a Business Reporting Analyst to join the MFC Customer Engagement and Performance team on a full-time permanent basis. This role will see you gathering, analysing, testing, and reporting on existing or new data bases. You will be a key member of the team, working closely with our internal stakeholders and using your data insights to help inform customer risks, and guide the implementation of solutions to improve overall business performance and end to end customer journey.
Your new role
Undertake the analysis of customer data and provide insight into data and trends, guiding improvement in customer engagement and performance
Prepare reports that accurately and sufficiently describe business needs and result in desired outcomes
Liaise with the business and stakeholders to identify key metrics and develop reports or business models to monitor these regularly
Collaborate, build, and maintain strong relationships with key stakeholders to ensure business requirements are well communicated and understood
Contribute to the development of new and innovative ways of modelling, presenting and articulating data.
Your story so far
The candidate we are looking for must be inquisitive, have excellent communication and relationship building skills, combined with a strong desire to analyse and help solve complex business problems.
Experience working with Excel,SQL & Power BI
Ability to story tell through data and verbal communication with a variety of stakeholders
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Strong business acumen
Demonstrated ability to liaise with technical and non-technical staff to achieve results
Business stakeholder management with the ability to engage and influence stakeholders
Desired- Experience in Financial Services or Insurance
Desired- Experience with QLIK reporting
Desirable experience in ETL
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE's Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now!
APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
