Business Services Specialist

JOB DESCRIPTION:
Primary Job Function:
Provide support to the ANZ sales and marketing team and provide efficient and effective orderly storage and dispatch of packages/goods
Core Job Responsibilities:

• Assist in managing customer calls and enquiries post-implant.
• Support marketing-driven activities including advanced promotional material development, meeting minutes, mailers, trade stands, presentations, photocopying and binding documents, organising catering and other administrative activities - outsourcing tasks where necessary.
• Organising meetings including sending out invitations, agendas, booking meeting rooms, organising catering.
• Coordinate with the Sales team the distribution and recording of sponsorship activities.
• Assist with organising customer events, if required.
• Track and coordinate Health Care Professional documentation/forms.
• Create, monitor and check HCP documentation for management approval.
• Liaise with HCP and staff and arrange travel, accommodation and agenda.
• Logistic support in organising state meetings, National Sales Conference, Mid-year Cycle Meeting, customer events including EP Fellow Symposium and Advisory Board where required.
• Coordinate external conferencing/trade displays, and liaise with convention management teams.
• Arranging flight travel and hotel accommodation as required.
• Assisting with routine implant/stock transfer processing and sales invoicing for field.
• Assist with management of inventory and short dated stock.
• Assist with sales data management; implant tracking, working with spreadsheets to provide data for SSM and field.
• Unpacking, sorting and placing items on shelves.
• Packaging and arranging delivery either local or interstate.
• Conducting periodic stocktakes.
• Keeping storeroom in good order.
• Note: Moderate lifting required.
• Attend company sales meetings and customer events as required.
• LMS administrator for maintaining LMS training records.
• Have a sound understanding of, and comply with, the industry (MTAA) the Abbott Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Abbott ANZ Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints with relevant Abbott ANZ Business Unit.
• Execute the position and Business Unit responsibilities according to applicable Abbott ANZ Standard Operating Procedures.
• Perform other related functions and responsibilities as directed by Manager.
• Management of Health Care Professionals (HCP) – Manage all aspects of the EP HCP Approval process with Business Managers.
• Understand and ensure compliance with the Business Standards and MTAA guidelines.
• Arrange and coordinate relevant training / information sessions for staff requested.

Minimum Experience/Training Required:

• Previous experience in a similar role, preferably in a medical devices / pharmaceutical environment.
• Proficient at using Microsoft Office Suites (i.e. Word, Excel & PowerPoint). Experience with InDesign, Photoshop & Illustrator is advantageous.
• Understanding of MTAA Code of Conduct & Abbott HCP Code of Conduct.

Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities
• Wellness programs
• Discounted share options
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Administrative Support
DIVISION: EP Electrophysiology
LOCATION: Australia
Doncaster : 666 Doncaster Road
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable