Business Solutions Analyst

• Full time Perm role – North Parramatta- Parking available!
• Hybrid work model
• Key member of a small, collaborative and connected team
• Opportunity to make a difference every day with leading NFP
• Competitive salary with excellent salary packaging benefits

About us

Are you ready to bring your sound analytical expertise to a dynamic and diverse team? At Uniting, we're on a mission to make the world a better place. We believe in inspiring people, enlivening communities, and confronting injustice. Our organisation celebrates diversity and welcomes individuals regardless of ethnicity, faith, sexual orientation, or gender identity.

About the role

Reporting to the Client Systems Management Lead, the Business Solutions Analyst is an integral member of the Care and Clinical Systems and Reporting team in the Customer, Risk and Governance Directorate. You'll be working in a small, collaborative, and supportive team, as a key facilitator/translator between service and technical staff assessing business processes, practices and reporting requirements, identifying appropriate information collection, systems configuration, and reporting needs.

Key responsibilities

• Understand, translate and apply priorities, and plans to the service ensuring consistency through adherence to system processes
• Work with key stakeholders, including facilitation of workshops to identify and document business processes for new and existing programs
• Develop and maintain user documentation of system processes and reports, including user guides and tip sheets
• Participate in Agile project methodologies, such as sprint planning (including task effort estimation), working in sprints, raising issues or delays as soon as possible; supporting management of the Agile methodology within the team
• Contribute to the delivery of projects within the Operational Plans and other tasks as required
• Actively contribute to the support process by monitoring service requests within the IT Service Management system
• Participate in ad-hoc projects as and when required

Qualifications and Experience

You’ll bring proven experience in your field of expertise and can demonstrate success, building and maintaining relationships with large groups of users at all levels of a complex organisation and have:

• Bachelor’s degree or post graduate qualification with a major in Information technology, project management or related field
• Drivers licence to travel to regional NSW locations
• Natural curiosity and initiative to analyse current systems and processes to identify gaps, pain points and opportunities for improvement.
• Proven expertise in developing and delivering high quality technical and business specifications and documentation
• Excellent verbal communication skills with active engagement of stakeholders
• Possess excellent time management and organisational skills setting achievable timeframes and work to complete projects, tasks, and duties on time

For a comprehensive overview of this role please click the link below to review the PD Business Solutions Analyst_CRG-CCSR.docx

Why Work with Us

Benefits of working at Uniting

At Uniting, our people are deeply connected to our purpose. We offer:

• NFP salary packaging (potential S18,550 as a tax-free benefit)
• Genuine flexibility in working hours and the opportunity to work from home.
• Supportive, collaborative, passionate, and connected team environment.
• Ongoing professional development
• Employee discounts and benefits
• Career development opportunities
• Wellbeing programmes
• Access to our Employee Assistance Programme
• Paid Parental Leave

How to Apply

For inquiries, including salary range and benefits, please contact Fabio Ioviero via email at ********@uniting.org.

All applications are reviewed upon receipt, and cover letters are viewed favourably. Join us in our mission to create positive change - apply today!

Note: Employment with Uniting is subject to satisfactory background checks, including a national Police check, Working with Children check, Working with Vulnerable People check, and reference checks. We are committed to being a Child Safe organisation.