Business Support Officer (001125)

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We also recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

Up to 73.5 hours - flexible options available.

Duties

1. Undertake operational functions to support billing, reporting, quality assurance, audit, and benchmarking processes related to DSS service delivery and service lifecycle management.
2. Undertake analysis of complex billing data to identify patterns, trends, areas of excellence and areas of concern and develop recommendations for improving service delivery.
3. Support continuous improvement of DSS services through the identification of areas for improvement, measuring impact of improvements, prioritising improvements, and influencing the skills development of service delivery staff.
4. Liaise, consult, and where necessary represent DSS with stakeholders, including Agencies and other customers, via meetings, surveys, working groups and user testing and training.
5. Provide professional, efficient, quality service delivery and support high level client services, with adherence to vendor management the Tasmanian Government service delivery frameworks and contractual obligations.
6. The incumbent can expect to be allocated duties, not specifically mentioned in this document, which are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Download the Statement of Duties and any Associated Documents

SoD - Business Support Officer - 001125.docx

SoD - Business Support Officer - 001125.pdf

Short Application - FAQs.DOCX

Short Application - FAQs.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599.

For more information

Nicola Smith
Service Strategy Lead
Nicola.Smith@dpac.tas.gov.au
Phone: (03) 6232 7272