Business Support Officer

Fantastic opportunity to provide high quality business administration and sales support in our leading manufacturing business on the Gold Coast

Why work for Neumann Steel?
You would be working for one of the most reputable family owned and operated manufacturing companies first established on the Gold Coast over 50 years ago. We specialise in reinforcing steel and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.
With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.
Quick overview of the role
The Business Support Officer will play a vital role in evaluating and identifying trends in sales by analysing industry data and using the information to provide reports to the team and management. The Business Support Officer will focus on generating and qualifying those leads to support the sales and growth
of the organisation. Identify potential customers or clients, initiate contact with
them, qualify their interest and suitability for the company's products or services and take responsibility for a variety of tasks.
What will you be doing?

• Create and maintain a high-level pipeline using the NuBerry Platform.
• Support the creation and maintenance of the forecasting tool including reporting to Management of predicted workloads
• Evaluate projects with ratings to secure a profitable workload for production
• Collaboration with Sales Team providing them with qualified leads and necessary information to facilitate the sales process.
• Utilise software platforms such as BCI & EstimateOne to source upcoming project targets
• Continuously improve sales and communication skills and stay informed about the competitive landscape
• Reach out to potential leads via email, phone calls, social media, or other communication channels to initiate contact and gauge their interest in the company's products or services
• Assist in the preparation of proposals, presentations and reports for clients and internal stakeholders
• Compiling, analysing, and reporting sales data.
• Monitoring and analysing competitive activity, customer and market trends
• Contributing to the development of sales plans and objectives
• Monitoring and evaluating sales performance

What are we looking for in the successful candidate?

• Certificate in Business administration, marketing, or a related field
• Proven experience in support or administrative roles
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent organisational skills with the ability to prioritise tasks and manage time effectively
• Exceptional attention to detail and accuracy in data entry and recordkeeping
• Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams and external stakeholders
• Proactive problem-solving abilities and a customer-focused mindset
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment
• Flexibility to adapt to changing priorities and deadlines.

What’s in it for you

• Free parking onsite
• Ongoing training and career opportunities internally & externally
• Free lunch on Friday’s!
• Mental health and wellbeing support

How do you apply? Our culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we’d like to hear from you.
Apply now!
Website: www.neumannsteel.com.au/join-the-team
Email: careers@neumann.com.au