Business Systems Manager

About Us

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

The Role

As the IT Business Systems Manager you will be responsible for overseeing the development, implementation, and maintenance of all IT applications within the G’day Group.This includes managing the application lifecycle, ensuring applications meet business requirements, and leading teams of System Analysts and support staff.You will play a critical role in aligning IT initiatives with our strategic goals and ensuring the efficient and effective use of applications to support business processes.

Your role responsibilities will include:

·Leads the development of comprehensive stakeholder management strategies and plans

·Builds long-term, strategic relationships with senior stakeholders (internal and external). Facilitates the engagement of stakeholders in support of the delivery of services and change projects

·Acts as a single point of contact for senior stakeholders, facilitating relationships between them

·Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined

·Oversees monitoring of relationships including lessons learned and appropriate feedback

·Leads actions to improve relations and open communications with and between stakeholders

·Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity

·Contributes to selecting the requirements approach

·Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements

·Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source

·Takes responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance and effective use of specific technology services

·Leads the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met. Ensures adherence to relevant policies and procedures

·Ensures that processes and practices are aligned across teams and providers to operate effectively and efficiently

·Monitors the performance of technology services. Provides appropriate status and other reports to managers and senior users

·Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects

·Provides effective leadership to the project team. Adopts appropriate project management methods and tools

·Manages the change control process and assesses and manages risks

·Ensures that realistic project plans are maintained and delivers regular and accurate communication to stakeholders

·Ensures project and product quality reviews occur on schedule and according to procedures

·Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted, by appropriate stakeholders

·Monitors costs, times, quality and resources used and takes action whereperformance deviates from agreed tolerances

Your Experience

A Bachelor’s Degree in Computer Science, Information Systems or relevant field, combined with proven experience in application development and management, including hands-on experience with enterprise applications and applications framework.

You will have a strong knowledge of ITIL or other IT service management frameworks and exceptional project management skills, with the ability to prioritise and manage multiple tasks and projects simultaneously.You will have knowledge of emerging technologies and industry trends in application development and management.

You will have excellent interpersonal and collaboration skills, with the ability to communicate complex concepts to technical and non-technical stakeholders.You will possess a high level of energy, self-motivation, autonomy, initiative, and attention to detail to be successful in meeting the business demands at G’day Group. Your naturally upbeat and open style will fit our cultural values. You will have a highly organised mindset with the ability to assess the urgency of work allocated to you by various stakeholders.

G’day Group is a dynamic company with an energetic ‘market disrupter’ reputation. If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

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Benefits

·Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations

·Leave Policies – Parental leave / Volunteer leave / Study leave

·Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional memberships

·Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.