Address
Form of workBeing a Queenslander, it is impossible to forget the infamous RACQ Charter Boat advertisement and today we have the privilege of supporting this iconic organisation in finding customer experience specialists.
Since its formation in 1905, this impressive organisation has provided support to Queenslanders during their vulnerable moments. Today they are looking for a group of experienced customer centric individuals who are looking for part-time work to join the Member Engagement team and provide ongoing support to the organisations 1.7 million members.
Starting on the 15th of April (Assessment Centre March 14th) this role provides you with the opportunity to become to first point of contact for one of Queensland’s most iconic organisations.
About the role:
As a Member Engagement Officer in the Call Centre, you will be responsible for.
- Using a member centric engagement approach when discussing and offering products and services through use of the Member Engagement Principles Identify and address any issues that may arise during the remediation process, implementing effective solutions to minimise delays and disruptions.
- Permanent Part-time (5 hours per day)
- First 3 months (Training) = Monday - Friday 12pm - 5pm
- After training - Fortnightly Rotating Day Off roster between 12pm - 7pm.
- Week 1 - Monday - Friday, Week 2 Monday - Saturday with either Tuesday or Wednesday off.
- Delivery of quality conversations based on high levels of product and service knowledge in line with your skills.
- Creating an honest, open, and engaging environment where members feel comfortable in sharing.
- Handle member complaints or enquiries and escalate when required.
- Provide an outstanding service to the organisations 1.7 million members.
- Maintain a thorough understanding of policies, procedures, systems, and products to ensure compliant and confidence when assisting members.
- Join a team that is supportive, open to change, and enjoys innovation.
- As an employee of this organisation, you have access to Motor Vehicle Consultants who are experts in negotiating the best new or used car deal for you.
- Discounted rates on the organisations home, personal and car loans.
- Additional interest rate on term deposits.
- Personalised support with your personal and professional development.
- 2 weeks paid parental leave (with superannuation) plus superannuation payments for a further period of up to 14 weeks of unpaid primary carer’s leave.
- Four weeks annual leave pro-rated over the hours works.
- Personal leave 10 days + two more days after two years’ service.
- Demonstrated ability to succeed in a high-volume customer service environment.
- Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication skills, both written and verbal, to interact effectively with various internal and external stakeholders.
- Your vision, values and core guiding principles are aligned with the organisations.
- Resilient mindset with an open mind to performance feedback.
- Customer-focused attitude and ability to handle sensitive situations with empathy and professionalism.
- Problem-solving skills to address unexpected challenges and adapt to changing circumstances.
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of really talented people. We'd love to see you apply directly to this ad, so we can get the ball rolling and chat to you about this opportunity!
We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So if this role has piqued your interest, apply!
Contact Details, What Contact Details?
Jake Brown
0499 770 ***
****@talentpath.com.au
