AddressJob reference: 593831
Location: 5000 - ADELAIDE BC
Job status: Casual
Eligibility: Open to Everyone
Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is currently seeking motivated individuals to join our team. SAPOL Call Centre Consultants provide streamlined access to police services via the 131444 Police Assistance Line, 1800 333 000 Crime Stoppers, and Triple Zero emergency line.
About the Role
Working as part of the Communications Group, the Call Centre Consultant receives telephone requests for police attendance and other assistance. With a strong focus on providing effective customer service resolution, calls are processed to ensure patrols are tasked in an appropriate and timely manner. The Call Centre Consultant also provides a key service to internal and external customers by providing information and taking reports including Crime Occurrences and Missing Persons Reports (both relative to set criteria). The range of services provided by the Call Centre is being continually reviewed and expanded.
Benefits
- Paid training
- Generous salary rate upon completion of training
- Flexible rostering - choose from various shifts to fit your lifestyle
- Diverse working environment
- Positive work environment
- Opportunity for term contracts
About our selection process:
When it comes to choosing the right candidates, we follow a comprehensive selection process which consists of:
- Application screening
- Literacy & typing assessment
- Online psychometric assessment
- Panel interview
- Probity checks & referee checks
- Medical examination (sight&hearing)
- Review decision & approval
Shortlisted applicants will need to be available to attend Police Headquarters for literacy and typing assessment, an interview, and medical examination.
Successful applicants must be available to participate in a full time five week training course commencing Monday 22 July until Friday 23 August 2024 and must also be available to attend an additional:
- 10 x 8hr shifts between 24 August and 6 September
The SAPOL Call Centre is operational 24 hours 7 days a week, including weekends and public holidays. In addition to base salary, shift penalties will be paid in accordance with the award where appropriate. Please note casual positions attract a 25% loading in lieu of annual and sick leave.
Applicants must be over 18 years. Appointment to this position will be subject to a satisfactory probity.
Please visit our website for more information.
Salary: ASO3 $66,590 - $70,968 per annum
If successful, training will be paid for the duration of the course and while training
you will be earning ASO2 salary of $29.57 per hour ($57,842 - $62,221 per annum).
Enquiries: Please send any enquiries and preferred method of contact to the following email.
***************@police.sa.gov.au
Application Instructions:
All applications must be submitted online via IWorkforSA and should include the name, title and contact details for three (3) current referees. Applicants external to SAPOL must complete an Employment Declaration Form (RF2099) and include this with their application.
Applications should include a CV, covering letter and written application. The written application (no more than two pages) will address the ‘Essential Minimum Requirements’ of the role within the Position Information Document (PID).
South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.
Applications close: 16/05/2024 5:00 PM
Attachments:
- ASO3 Call Centre Consultant.pdf
- RF2099 - Pre-Employment Dec.pdf
- SAPOL JOB APPLICATION GUIDELINES.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
