Address- Sydney location
- $85-$90k per annum negotiable
- Opportunity to build and lead a new team within a growing company
- Monday to Friday role
- Professional development and career advancement opportunities
We are seeking an experienced and dynamic Call Centre Manager to lead our new outbound Call Centre in Sydney. The Call Centre Manager will be responsible for building and managing a team of sales agents, developing Call Centre strategies, and ensuring the achievement of sales targets. This role is critical to driving our business growth and enhancing our market presence.
- Provide front line high quality service to customers
- Provide customers with accurate information regarding the service requested
- Maintain administrative data in company programs
- Lead & manage customer investigations
Roles and Duties:
- Team Building and Management:
- Recruit, train, and manage a team of outbound Call Centre agents.
- Foster a positive and productive work environment.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Operational Management:
- Develop and implement Call Centre policies and procedures.
- Monitor daily operations to ensure smooth work flow and adherence to company standards.
- Manage Call Centre software and technology to optimise efficiency
- Sales Strategy and Execution:
- Develop and execute outbound sales strategies to meet business objectives.
- Create and refine call scripts to effectively communicate our value proposition.
- Analyse Call Centre metrics and adjust strategies to improve performance.
- Customer Relationship Management:
- Ensure high levels of customer satisfaction and effective handling of customer enquiries and complaints.
- Implement customer retention and follow-up programs
- Reporting and Analysis:
- Prepare regular reports on Call Centre performance and sales results for the National Sales Manager.
- Use data analytics to identify trends and opportunities for improvement.
Required Skills and Qualifications:
- Ability to build effective relationships, internally and externally
- Ability to deal difficult customers
- Active listening and learning skills to comprehend ideas and to understand the implications of new information by identifying and resolving complex problems
- Excellent organisational skills and effective communication skills
- Ability to meet deadlines and handle pressure / customer demands
- Be self-managed, motivated and energetic to create a great customer and team experience
- Demonstrated effective oral and written communication skills
- Strong IT skills: ability to use the computer for logistics related applications including transport and/ or warehouse management systems and Microsoft 365 applications such as outlook, word and excel
- Ability to work under pressure and still produce results
- Ability to be agile and flexible
Benefits
- Competitive salary and performance-based incentives.
- Opportunity to build and lead a new team within a growing company.
- Professional development and career advancement opportunities.
- Supportive and collaborative work environment.
If you believe you meet the criteria for this role, apply now or email you resume to Hannah Limond at *******@lpcommercial.com.au
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
