AddressIndigeco is supporting a major Federal Government department in sourcing an Assistant Director - Project/Change Manager to lead a Contact Centre technology change. The position is for a non-ongoing (fixed-term) contract for an initial period of 6 months with a possibility to extend for additional 6 months.
You will manage the delivery and change implementation of a new telephony Contact Centre platform.
This position can be performed from Sydney, Melbourne, Brisbane and Perth.
KEY RESPONSIBILITIES:
- Act as a liaison between the business unit and the IT build team.
- Contribute to the identification and assessment of national call centre functionality to meet current and future business needs.
- Undertake strategic planning to meet business objectives in line with sound decision making.
- Engage and collaborate with internal and external stakeholders to identify opportunities, achieve outcomes, and facilitate cooperation.
- Effectively manage competing priorities including delivering on complex project outcomes.
- Lead the development of system processes and guidance support materials.
- Lead and champion change management and support stakeholders in transition and implementation of a new platform.
- Prepare reports, briefing papers, and discussion papers.
- Support the Directors to provide advice to the division’s executive team on project deliverables.
- Experience or knowledge of Contact Centre/call centre operations (mandatory)
- Experience in leading, managing and supporting staff to work collaboratively in a challenging, complex and fast paced national call centre environment
- Experience in implementing change and managing ambiguity in the workplace
- Experience in IT project coordination and delivering sound outcomes for an operational business
- High level writing skills with demonstrated experience delivering a range of written products including briefings for senior executives, minutes, policy documents and technical documents.
- Excellent stakeholder relationship skills and the ability to work collaboratively with business representatives, departmental senior executive and IT experts to design and deliver contemporary, professional and efficient outcomes.
- Ability to gather, understand and interpret complex technical information, problem solve complex issues and make a judgement on the next course of action.
Only Australian Citizens with an ability to obtain a Baseline clearance are eligible to apply for this position.
If this sounds like an exciting opportunity, then apply today with an updated resume.
