AddressZoom Recruitment has partnered with Australia's largest supplier of residential and commercial gas and is currently seeking a Call Centre customer service officer based in Lytton.
This role is Monday to Friday with weekly rotating shifts 8am-4pm then 9am-5pm. Hourly rate is $35.13
The role involes:
- Inbound Call Customer Service
- Being a point of contact for both residential and commercial customers, including but not limited to; establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors.
- You will ensure all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions.
- Support other functions within your branch, including but not limited to; monitoring and reporting to your manager on market and competitor activity, sales leads, feedback on marketing activities.
- Assisting other Branches in times of overflow is part of your role.
- Adhere to Company policies including but not limited to; Health and Safety, Drug and Alcohol Policy and ensure at all times, to maintain a safe working environment.
To be successful in the role:
- Previous experience in customer service role
- Previous experience in a Call Centre role - advantageous
- Prepared to complete a national police check
- Prepared to complete a pre employment medical and drug test
- Excellent computer skills and phone manner
- An excellent attitude to working in a team or alone
In Return you will get:
- Well known and respected company to work with
- Excellent pay rates - $35.13 per hour
- Ongoing reliable work - 38 hours per week
- Excellent team environment
If you feel you have the above attributes please apply online.
