Consumer Services Officer /Call Centre Officer

We have full time and part time opportunities available! Seeking Consumer Service Officers with strong interpersonal skills, empathy and the ability to help others.

Would you like to:

• enjoy a flexible work arrangement in the home and in the office (location: Milton, Brisbane)?
• work for a National not-for-profit and values driven organisation?
• receive tax benefits from accommodation and entertainment perks?
• be a part of a culture that encourages/supports and celebrates our achievements?
• utilise your interpersonal skills and professional telephone manner?

If you replied with 'YES' to the above questions and this role interests you - 'APPLY' today.

Role Purpose

The purpose of this role is to provide customer care through telephone support to people living with diabetes including registrants and/or members, donors, online shop customers and internal stakeholders in a reliable, considerate and ethical manner.

Key Responsibilities

• Understand that being available for the person who calls and needs to speak to us comes first.
• Represent Consumer and Business Services internally and the organisation externally in a positive light and know that based on the outstanding service provided, you are the gateway to the ongoing relationship that the charity has with the person diagnosed with diabetes.
• Provide a high level of service to other key internal and external stakeholders including (but not limited to) members, online shop customers, donors and other stakeholders.
• Manage inbound sales and service enquiries handling orders and provision of information relating to NDSS, membership and other products.
• Respond to any requests and know who to transfer the person to, should they require further information.
• Complete allocated activities efficiently and effectively capturing information and processing in multiple systems simultaneously.
• Meet targets and KPI's
• Multi-skilling for other functions in Consumer and Business Services as required and/or directed.

Required Capabilities

• Experience in a contact/Call Centre or customer service role.
• Highly developed interpersonal and communication skills.
• High level of attention to detail & the ability to multitask.
• Previous experience working with a CRM system is highly desirable.
• Professional telephone manner with the ability to demonstrate empathy.
• Proficiency with MS Office software, database systems and strong data entry skills.

Please be advised any offer of employment will be subject to a satisfactory National Police Records Check and Working with Children Check if required.
Closing date of applications: 8 May 2024
Diabetes Australia is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We actively encourage applications from candidates of all backgrounds. We believe a diverse and inclusive workforce enriches our collective experience, fosters innovation and promotes a welcoming environment for everyone.
We look forward to receiving your cover letter and resume detailing your relevant experience for this role.
Please contact our Recruitment Partner, Joy Owen-Jones at jowenjones@diabetesaustralia.com.au for any questions.
Thank you