Call Centre Operator

Join one of Victoria's leading not-for-profits

Competitive Salary + Tax reducing salary package

Part Time, Fixed Term

Monday, Wednesday and Friday

Join our Logistics Call Centre and get behind the scenes of the good works Vinnies does!

Adaptable? A Multitasking Wiz? Call Centre and Admin Experienced? If this sounds like you, then come and join our great team!

This is a great opportunity for an experienced Call Centre Operator to demonstrate your excellent customer service skills and administration knowledge. You will be a point of contact for those wishing to donate goods and those wanting to volunteer through our corporate program with Vinnies.

Using your exceptional communication and multitasking skills, you will work within our small Transport and Logistics team, collaborating with our Drivers, Jockeys, Shop and Warehouse Managers, taking both inbound and outbound calls to both internal and external stake holders. You will bring a "hands on" approach and be a proactive operator who thrives on delivering outstanding service.

This role will have a direct impact within your community, as you work behind the scenes in the logistics team. So, if you have positivity in abundance and a true desire to be part of the Vinnies Family, giving people a "hand up" then we would love for you to apply!

More specifically you will have:

• Experience with customer services with a Call Centre focus.
• Strong geographic knowledge of Melbourne CBD and metro area.
• Outstanding communication and influencing skills to deal effectively with a broad range of internal and external stakeholders.

Key Accountabilities:

• Contribute to developing a culture of continuous improvement and respond positively to change.
• Be adaptable and able to multitask between inbound/outbound calls and multiple inboxes.
• Knowledge of MS Office suites.
• Assist customers with enquiries and resolve routine customer issues relating to Vinnies Transport services.
• Coach other team members as directed.
• Establish positive working relationships and open communication channels with all stakeholders within Vinnies.
• Assist the Transport Call Centre Team Leader with the continuous development and improvement of procedures and processes to enhance the quality of Customer Call Centre, ultimately delivering the most efficient Transport Service practical to Vinnies.

Why work for us? We offer:

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We are committed to professional development to make sure that your career keeps growing while you’re working with us.
• We are a small tight knit team and have some great talent, skills and experience.
• We make an incredible difference in the lives of over 300,000 people every year.
• We are complex in our design which always makes work interesting.

A little about Vinnies

For over 165 years we have been in Victoria assisting people through the challenges of poverty and exclusion address suffering, advocating against inequality and promoting human dignity and self-determination.

Overall, St Vincent de Paul Society Victoria has many arms and services. These include soup vans, education programs, home visitation programs and VincentCare Victoria, which provides a range of services and programs for people who are experiencing or at risk of homelessness and disadvantage. This includes crisis accommodation, drug and alcohol dependency programs, and housing.

Where good happens # Goodworks

The St Vincent de Paul Society aspires to be recognized as a caring Catholic charity offering ‘a hand up’ to people in need. We do this by respecting their dignity, sharing our hope and encouraging them to take control of their destiny.

The Society relies on over 12,000 Members and Volunteers state-wide to support the Society in its great works.

If making a difference in your local community is important to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here for a copy of the Position Description.

Join us!

Please note that prior to any commencement of employment, pre-employment checks must be completed these will include reference checking, a national criminal history, right to work check, and a working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions.