Address Randstad is working with a leading government services provider, looking for customer service and call center experts on a 6 month contract basis, with possible extensions in the Melbourne CBD.
About the Role:
The position involves addressing customer inquiries promptly and efficiently over the phone within the Contact Centre, adhering to policies and guidelines and meeting customer service experience standards. Additionally, you will be required to work face-to-face in customer service centres as needed.
Full training is provided to help you excell in the position. You will be able to work from home one day per week, after one month in the postion, and additional days after 3 months.
Key Accountabilities:
Provide an accurate and efficient response to internal and external customer enquiries in accordance with polices and guidelines
Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through appropriate channels
Collaborate with team members to ensure a seamless customer experience
Provide timely and accurate responses to customer inquiries via phone, email and face to face on occasion
Participate in learning and development to become a subject matter expert
Key Capabilities:
Previous experience in customer service and call center roles
Excellent communication skills, both verbal and written
Proficient with computer systems and CRM software
Ability to multitask and prioritize in a fast-paced environment
Must be able to work in a Call Centre and face-to-face customer service centre
Candidates must have full Australian working rights.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
