Call Centre Operator - Nightshift

Our Company

Vuly is an Australian owned outdoor play company that provides fun, safe, and healthy play for all. Pioneering the outdoor play industry with their creative and innovative product ranges, Vuly is a company like no other.  We are looking to expand our operations internationally in the US market. Vuly has had a presence in the US over the last decade and now we are ready to take it to the next level! This is your opportunity to be part of the expansion story of one of the world’s most successful outdoor play companies which supports and values attitude over experience. 

The Role

We seek a Call Centre Operator to handle our inbound and outbound calls for our US customer base. You will report directly to the US Sales Team Leader and receive personal training from our Australian based team. You will be the first point of contact for our USA customers, whether it be helping to buy their dream product, or help with getting it all set up for a special day!

Primary responsibilities -

• Answer all inbound calls in relation to customer orders and queries.
• Returning voicemails to address inquiries 
• Reply to all email queries & process customer orders through POS system.
• Take credit card payments over the phone 
• Identify opportunities to add value to every customer's experience.
• Provide quality service and support in a variety of areas including, but not limited to returns, warranty claims, troubleshooting and other after-sales inquiries.
• Assist customers with spare part orders by directing them to our US based retailers. 

Requirements and skills

• Strong phone and verbal communication skills along with active listening
• Prior call center experience is highly desirable but not essential - retail & customer service experience will be highly regarded.
• Ability to work autonomously and prioritize workloads and tasks in a timely manner whilst working under minimal guidance.
• Customer focus and commitment to quality interactions with every customer.
   

Schedule:

8 hour shift

Night shift - 12am - 8am or 1am - 9am

If you are interested in coming to work for our great team please apply directly with your resume and cover letter addressing requirements above. Only Shortlisted candidates will be contacted.