AddressFull-time permanent opportunities now exist to join our Member Services team based in Brisbane, to start 26 August 2024.
Why join us?
- We're a hybrid-work organisation – we believe work is best done with a blend of in-person (at our purposefully designed HUBs) and remote (from your home).
- When you are in one of our brand-new HUBs, you can take full advantage of end of trip facilities, yoga and multi faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and a multitude of team spaces that reflect our collaborative culture.
- We provide excellent training and development opportunities to support your career progression and actively encourage internal mobility.
- Salary $69,000 p.a. + 14% superannuation.
About the role
We have an exciting opportunity to join our Member Services team in our Contact Centre as a Member Solutions Consultant, where we offer multi-channel contact including inbound and outbound calls, email, and live chat.
As part of our Member Services team, you will support Australian Retirement Trust members, employers and external financial advisors with account, product, and legislation enquiries as well as providing General Advice where suitable.
You will listen to understand each member’s needs, empowering them to learn more about how they can maximise their retirement savings and guiding them to make the right decisions. This can be through times of hardship or life changing events, so empathy is key.
We are all about delivering the best member experience, and we firmly believe that by looking after our people our people will look after our members.
These roles are available as permanent, full-time opportunities.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills we'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- Be customer focussed with experience working in a service-based industry e.g. retail, hospitality, contact centres
- Have an aptitude for learning and be comfortable with change
- Listen to understand so you can assist our members through life’s highs and lows
- Have natural resilience and patience which will help you manage through peak periods and high-pressure situations
- Enjoy working in a structured environment recognising that your team, and our members, rely on you being in the right place at the right time to support them
- Be a great communicator, clear and concise, (including written, verbal, and interpersonal skills) with the ability to influence outcomes, including conflict resolution
- We live in a digital first world and we also work in an environment where your experience of using technology for work will be essential
You will be required to complete an initial 4-week blended learning program. This program includes classroom-based training and assessment activities that provide foundational knowledge to ensure your success in the role.
Our Member Services Contact Centre operating hours are Monday to Friday, 7:00am to 7:30pm and you will need to be flexible to commit to a rotating roster. You must be available to start on Monday, 26 August 2024.
About us
Our 2.3M members trust us to take care of over $260 billion in retirement savings. That’s a whole lot of trust! We're all about shaking things up and doing things differently to help our members retire with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Closing date for applications is COB Sunday, 14 July 2024.
You'll hear from us after the closing date whether you make it through to the next round or not - we think that’s only fair. It’s why we're part of the Circle Back Initiative.
