Campus Assistant Services Officer (Several Positions Available)

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by QS Top 50 Under 50 rankings as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. 
About the role
The Lifetime Learner Experience (LLE) is hiring a number of Campus Assistant Services Officers within the Workforce Team.
The Campus Assistant Services Officer is responsible for delivering a quality customer experience by providing timely, accurate and efficient information and assistance to stakeholders, including but not limited to the following responsibilities:

• Work collaboratively amongst an energetic team, servicing student enquiries in-person, on phones and over the counter.
• Respond via our online portals on behalf of the university, to high volumes of enquiries from our culturally diverse student community, the general public and University stakeholders.
• Provide support, advice and training of new team members, and share learnings.
• Work within a number of teams across the LLE to assist with peak period workloads.
• Attend official university events as a representative of UTS, such as graduation ceremonies, open days and information days.

About you
You are a self-motivated individual, enjoying a variety of tasks and working with many stakeholders. You will enjoy a role which gives you the opportunities to gain an understanding of all aspects of learner journey at the university.
You are also:

• Customer service orientated with a passion for working in a customer facing role.
• Proficient with computer applications and databases.
• Able to retain and manage a large amount of information with a high level of accuracy.
• Flexible and able to adapt to all levels of change in the work environment.
• Proven in your capacity to work productively and effectively within different teams and locations
• Able to work under broad direction, be self-motivated, take initiative and exercise good judgment. 
• To communicate effectively, in both verbal and written format

Remuneration & Benefits
Pay rate: $49.54 per hour (HEW 4 casual pay rate)
The university offers 9.5% employer provided superannuation. This appointment will be on a casual basis.
How to Apply
Please click the Apply link to be taken to the UTS website.  Here you can download:

• full details of the application process;
• a copy of the position statement; and
• information on remuneration, benefits, terms and conditions

Please ensure that the file name for each document submitted includes IRC273900.
If you are experiencing any technical difficulties with uploading your application onto the UTS online recruitment system, please contact Recruitment@uts.edu.au
Otherwise, if you require any further information please email LLE.Recruitment@uts.edu.au.
Applications should be submitted via the UTS online recruitment system. 
Closing Date: Monday, 8 April 2024 at 9.00am (AEST)
Accessibility
UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all. 
In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact recruitment@uts.edu.aufor assistance. 
UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.
We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.