Campus Services Manager

The University of Canberra has partnered with Education Centre of Australia (ECA) to open a campus in Castle Hill to offer nursing and soon early education courses.

University of Canberra, Sydney Hills Campus (UCSH) has an exceptional opportunity for a natural problem-solver leader with a 'go-getter' and ‘hands on’ attitude who has a deep understanding of the unique challenges and opportunities associated with managing a new campus environment.

Operating under the broad direction of ECA’s Chief Operating Officer (COO), and working closely with the UCSH Campus Dean, this role will be responsible for developing and coordinating student services; compliance; and all operational requirements for the University of Canberra, Sydney Hills campus – including management of an annual budget and P&L reporting to ECA as the third-party campus provider. This role also works collaboratively with the University of Canberra – Bruce Campus.

The role requires a significant understanding of the international education sector; how universities operate; and must also be familiar with higher education standards and regulatory policies and procedures that guide student administration. 

Key Responsibilities:

• Develop and implement operational plans that cover general management of campus facilities, finance and people across the core functions of education, research and business development.
• Assist in development and delivery of business development strategies that increase income for the campus, including through the establishment and fostering of strong relationships between the campus, other UC and ECA portfolios and relevant external partners, including industry, government and investors.
• Manage UCSH professional staff to deliver against agreed service outcomes.
• Manage all campus facility and WHS related matters.
• Under the broad direction of the ECA COO and in consultation with the Campus Dean, monitor the campus budget, cash flow forecasting and cost control processes in order to meet annual and project-specific budgets.
• Ensure non-academic services supporting the delivery of UC courses at the UCSH campus are offered in compliance with external regulatory requirements and standards -particularly those prescribed by the ESOS Act, the National Code and TEQSA threshold standards.
• Manage compliance with relevant UC and ECA policies across a range of activities and processes relating to enrolments, tuition fee payments, student progress, professional placements (e.g. for Nursing/ Education students); graduations, examinations, student appeals and grievances; including record-keeping for internal and external audits/ reviews.

As the successful candidate you will ideally have: 

• Relevant tertiary qualification (required) and Relevant postgraduate qualification (desirable).
• Extensive experience in managing diverse operations, preferably within the international and higher education services sector/s.
• Knowledge of the operations and regulation of Australian higher education providers.
• High-level strategic planning skills with demonstrated ability to operationalise strategy with outstanding oral and written communication skills, negotiation and conflict resolution skills.
• Previous experience in a ‘Third Party’ managed campus collaboration between a private education provider and a university partner (desirable).

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Continuous support in your professional development
• Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email *************@eca.edu.au

Thank you for your interest in the position with the ECA Group at the University of Canberra, Sydney Hills Campus!