Canberra Branch Manager

JAS Oceania - Branch Manager

Canberra, ACT

About us:

JAS Oceania is a major national wholesaler of Automotive Rotating Electrical, Air-Conditioning, Accessories and Lighting products.

JAS is a part of the automotive aftermarket industry and specifically focuses on servicing the Auto Electrical sector.

JAS Branches typically have a Branch Manager, Phone / Counter Salesperson, Customer Account Manager and Store person/delivery driver.

About the role:

The Branch Managers role is to oversee all branch activities, maintain customer accounts, including all sales and administrative duties, credit and warranty processing and warehouse safety with the main objective of meeting or exceeding branch monthly sales budgets and managing gross profit/margin.

The Branch Manager is responsible for the profitability and financial management of each branch. This requires leadership and coaching of all branch employees, including action when targets are not achieved and correcting under performance or employee behaviour which is inconsistent with JAS values and expectations. 

Branch Managers take the leadership role in promoting JAS programs and actions, getting all employees on board and achieving the results required for their branch. 

Skills and experience

• Experience in Automotive Aftermarket Sales
• Excellent communication skills
• An ability to work with and manage a team to meet KPI’s
• Management / Team Leader skills are essential
• Exceptional customer service skills
• Well presented
• Automotive electrical parts sales, mechanical or workshop experience would be an advantage.
• Current full driver license

Roles and responsibilities

• Health and Safety
• Lead and role model a culture of zero harm through effective risk management and consultation with your team regarding all health and safety matters.
• Ensure your safety and the safety of those around you by complying with all safe work practices, policies, procedures and instructions.
• Promote and maintain safe working practices that contribute to an accident and injury free working environment
• Maintain a clean and safe working environment
• Remain vigilant in identifying unsafe or environmentally unsound practices and taking action to rectify
• Take responsibility for personal safety and safety of others by following safe work practices and ensuring compliance with safety protocols, and knowledge of procedures and safety education is current
• Report to work fit for duty, and not affected by alcohol, drugs, medication or other harmful substances
• Participate in safety programs and improvements
• Report injuries, safety incidents and hazards immediately
• Follow company policies and procedures at all times.

Revenue and Budget

• Ensuring branch targets are met or exceeded along with gross margin/profit
• Monitoring pricing through both phone sales and rep sales
• Monitoring and managing Inventory for optimum line fill and stock turns

Employee Management

• Ensuring the company’s code of conduct and values are upheld by all team members
• Monitoring staff performance and providing feedback and supervision when necessary

Sales, Service & Warehouse

• Create foster and maintain excellent customer relationships
• Creating a safe work environment for all branch team members
• Ensuring customer invoices are completed correctly & promptly including credits and warranties
• Keeping all staff members and customers up to date with current specials, promos and product releases
• Keeping up to date with industry Technology and trends
• Ensuring staff utilize all technology and facilities to best advantage branch profitability.

Key challenges of the position:

Creating a culture that drives sales and branch staff, ensuring customer service is the priority.

Creating a culture where staff enjoy coming to work and add value to the company each day.

The Person

Qualifications: Ideally

Automotive Electrical or Mechanical

Experience: Ideally

Automotive Workshop Sales and or Repairs

Automotive Sales Background

Skills and competencies

Time Management & communication skills

Customer service, negotiation & conflict resolution

Work health & safety understanding

Business financial management and Sales Skills

Excel and Word – IT and computer skills

Behaviours and personal attributes:

Staff and Customer care attitude – “We give a damn”

Supportive, Branch staff and customers – “We are in it together”

Can do attitude – “We get it done”

“Do the right thing”, Open Honest and Respectful

What's on offer:

• Excellent salary package
• Monthly bonus incentives
• Company car and mobile phone