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Form of workBefore you apply, are you:
Energetic: You can tackle any situation with enthusiasm and determination.
Enthusiastic: You're highly motived and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.
Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members.
Secure Parking is one of the largest commercial Car Park operators in Australia, with over 550 Car Parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial Car Park operator.
Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.
Secure Parking's core values are People First, Resilience, Integrity, Daring and Passionate
The position is responsible for managing the commercial performance of their assigned Car Parks whilst maintaining outstanding customer service and Car Park presentation. Furthermore provide stakeholders with the highest level of service by the appropriate management of staff, facilities and equipment, while maximising revenue and maintaining accountability controls.
The successful candidate will be commercially focused and be responsible although not limited for the following.
- Establish and manage relationships with Car Park landlords/ tenants
- Attend meetings to discuss Car Park performance and opportunities for improvement
- Management of staff to develop an efficient work environment
- Accurate daily reporting of performed tasks
- Car park preventative maintenance and equipment troubleshooting
- Car park presentation standards achieved in regards to cleaning, signage and staff grooming
- Optimisation of Car Park occupancy by maximizing operational and financial performance
- Training/coaching of staff to achieve service and performance targets
- Assisting the Business Development Managers to identify new potential sites
SKILLS AND QUALIFICATIONS
- Supervisory experience in a retail or service environment.
- Demonstrated ability to effectively lead, motivate and manage a team of staff at the operations level
- Demonstrated ability to provide consistent, high quality management input into the business on a daily basis
- Demonstrated achievement of a strong customer focus culture amongst supervised staff
- Demonstrated effective communication skills
- Demonstrated ability to identify and resolve operational issues
- Demonstrated ability to maintain and repair on-site Car Park equipment
- Ability to contribute to the efficiency and profitability of the business
- Current full driver licence
- Willing to work on weekends
To secure this role you will possess a minimum of 2 years supervisory experience within a similar environment or with Facilities Management.
You will be a passionate, dynamic, self-motivated individual who enjoys working in a customer service focused environment and managed a high performing team. Communication, computer skills, knowledge of technical equipment and the ability to multi task and deliver all client & customer expectations required.
Secure promotes diversity in the workplace through our Diversity and Inclusion Program. Indigenous Australians and Torres Strait Islanders are encourage to apply for this role.
