AddressAfter more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of Car Park asset management in Australasia. We take pride in the fact that the Car Parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:
Care - People, customers and communities matter.
Integrity - We do what's right, not what's easy.
Accountability - Ownership is every person's responsibility.
Innovation - Change that adds value.
After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of Car Park asset management in Australasia. We take pride in the fact that the Car Parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:
Integrity - "Do what's right, not what's easy"
Leadership - "Demonstrating leadership is every person's responsibility"
Customer - "Every customer counts"
Innovation - "Change that adds value"
A career at Wilson Parking, gives you more than just a position with Australia's leading Parking Operator. By joining our team, you become part of an organisation that is focused on our people, our customers and continue to push the parking boundaries with industry leading innovation.
If you have never considered a role in parking before, you may be surprised by all that is involved to keep those boom gates opening and our customers happy. From the launch of the first online booking service, to our multi award winning app and customer service - we work hard to keep parking an essential part of any city.
Not only do we take pride in our technology, our Car Parks and the service that we provide to all customers, but we value the importance of those that make it happen - our team. We pride ourselves on inclusivity and by joining Wilson Parking, you will be welcomed by your team and have the support of the whole organisation. Naturally, you will receive all the training required to perform your role, benefit from a personal develop plan to help you reach your goals and be part of one of the leading organisations in Australia.
The position in MACKAY:
The role entails overseeing the commercial performance of designated parking facilities, ensuring a seamless balance between exceptional customer service and impeccable Car Park presentation. Additionally, it involves delivering top-tier service to stakeholders through effective management of personnel, facilities, and equipment. The primary focus is on optimizing revenue streams while upholding stringent accountability controls.
Responsibilities Include:
* Lead the carpark team through day-to-day operations and procedures.
* Assist with tailoring rosters to meet the carparks needs.
* Assist Carpark Manager with Daily, Weekly and Monthly reporting.
* Fielding customer complaints.
* Stakeholder engagement with client(s) and contractors.
* Customer Service.
* Assist with training new staff.
Role requirements:
* Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries)
* Experience in leadership roles preferred.
* Genuine passion for providing excellent customer service
* Ideal candidate should be proficient in Microsoft Excel, PowerPoint and Word.
* Good computer literacy skills.
* Full Driver's licence with excellent driving skills
* Eligibility to work in Australia
* A willingness to learn and grow with the company
Candidates will be required to complete a national police check.
In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.
Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.
At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment nd career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
