Care Manager

Home Instead Melbourne Eastern Suburbs is seeking a dynamic & experienced Care Manager to join our growing team in a full-time role based at our state-of-the-art Blackburn Office.

About us: 

We are a market leader in the provision of private and funded in home care to our clients. Our goal is to enhance the lives of aging adults and their families with client directed care aimed at improving independence in our clients’ own familiar surroundings. 

We have been established for 10 years in the eastern suburbs of Melbourne and are passionate at supporting people, providing the best person-centered care available. 

You will be a relationship builder and problem solver, working your magic to pull together exceptional Care Plan outcomes (within external framework requirements) for our clients and their families.

You will hold responsibility for:  

• Building relationships based on trust with prospective and existing clients and their families
• Meeting with prospective clients and their families to understand their goals and current needs
• Creating personalised care plans for our clients and their families whilst meeting external framework requirements  
• Conducting regular quality assurance visits with clients to ensure the highest level of care is being attained 
• Determining any changing needs or requirements for additional services.
• Working collaboratively with clients, client families, clients’ representatives,  our CAREGivers and wider team
• Keeping yourself up to date with a wide range of resources and local services to inform clients and/or a client’s family or representatives  
• Building relationships and communicating regularly with other health service providers and/or local referral sources to build awareness of the support and services Home Instead provides within our local community

Our ideal Care Manager will: 

• Have a minimum of 2 years previous experience as a Care Manager
• Have a strong understanding and knowledge about the Australian Aged Care Standards, community home care and/or Home Care Packages
• A relevant qualification
• Keep themselves regularly updated and informed with the ever-changing Aged Care landscape 
• Be highly efficient and organised with proven time management skills
• Be personable, approachable, motivated, reliable and passionate with a can do attitude
• Be able to build strong relationships and rapport with clients and their families 
• Have a big heart and a desire to improve the lives of seniors and their families 
• Be an effective communicator with excellent customer service skills and demonstrated problem solving skills.
• Have a valid driver’s license and the right to work in Australia 
• Demonstrate accurate data entry and experience in the use of MS Office

What we offer:

• A workplace culture that recognises and appreciates the value of the work  you do
• The opportunity to work for a company that is locally owned and operated 
• A rewarding career where you can make a positive difference in the lives of seniors and their families
• A welcome, supportive and fun working environment
• A comprehensive orientation and professional development program to set you up for ongoing success 
• Additional day off for your birthday and for Christmas shopping

If you are interested in this position, please send us a cover letter and resume to Simone Gant,Manager- Human Resources at ******@homeinsteadmes.com.au