Address- Fixed term full time opportunity based from our offices in Orange or Bathurst as part of our Carer Gateway Team!
- Providing primarily phone-based needs assessment that measures and identifies priority areas for Carer Support and assists in determining the services which would benefit carers in our communities.
- Support carers to develop a Carer Action Plan outlining the supports they may be able to access to support them in their caring role.
LiveBetter Employee Benefits include.
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About The Carer Gateway
To improve support for carers, the government researched and engaged with stakeholders over four years to re-design services. This has resulted in the development of the National Carer Gateway model. This introduces a range of tailored Carer Supports and services designed to reduce carer stress, increase resilience, and help carers plan for the future. The approach includes national and regionally based services.
Within the Carer Gateway network there are 16 service areas which align with the Primary Health Networks with 9 Service Delivery Partners. LiveBetter delivery local supports the NSW Region 3 which includes Murrumbidgee PHN, Western NSW PHN and South Eastern NSW PHN.
About the Role
The Carer Support Planner fulfils a vital role within the RDP facilitating the Carer Support Planning Process for carers who have completed intake and registration, and who require assessment to support them in their caring role.
Some key accountabilities of this role will include:
- Providing primarily phone-based needs assessment using the Carers Star™ which is an evidence-based tool that measures and identifies priority areas for Carer Support.
- Assisting carers to identify their strengths and their informal networks, including the resources available to them in their community.
- Prioritising carer needs using the Carers Star assessment outcomes and working with the carer to develop a Carer Action Plan outlining the supports the carer may access.
- Assisting carers to access urgent support in a situation where an eligible carer requires emergency respite care.
- Coordinating the necessary referrals, negotiating brokerage arrangements (where required), and directing carers to appropriate services/outlets to obtain the supports they require.
For detailed information about this role please refer to the position description on our website (SEEK candidates click apply and you will be directed to our website).
What LiveBetter needs from you
We would love to hear from you are passionate about providing solutions to support carers. You will also have qualifications and training in the Community Services/Health/Welfare/ Social Services and/or Education fields or a minimum of three years’ relevant industry experience.
To be successful in this role, you will also have these key skills/experience:
- Ability to facilitate service coordination and referral pathways, and to negotiate and implement service delivery on behalf of carers.
- High level computer skills including client management systems, the Microsoft Office suite of products and the ability to learn new systems when required.
- Demonstrated knowledge and understanding of the community care sector, including the complex challenges faced by carers of people living with a disability, chronic illness, mental health condition and the aged.
- Ability to undertake complex telephone assessment, obtain accurate information and prioritise action.
The role may involve travel and on occasion include overnight stays, so a current Australian Drivers Licence is essential.
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following targeted questions:
Please provide an account of when you have been required to deliver community based support planning/coordination services, ensuring the needs of the people you were supporting were met.
- As part of your answer please provide an outline of the specific duties you undertook.
- What do you feel were the key challenges in ensuring the participants/clients/customers you were responsible for were supported adequately?
- Tell us how you stay organised and keep on top of your priorities and workload.
- Briefly and in your own words explain to us what you think the key challenges are faced today by carers of people who are living with a disability, a mental health condition or who are frail aged?
You will be required to obtain an NDIS Worker Screening Clearance and NSW Working with Children Check. You will also be required to undertake a national criminal history check and pre-employment health and wellness screen that includes a drug and alcohol screen.
Closing date: 11:59pm, Sunday 19th May 2024
Enquiries: Debbie Campbell – Carer Support Coordinator: 0407 685 ***
A talent pool may be created from this recruitment campaign to potentially fill future vacancies with similar capability requirements.
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.
For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
