Address
Form of work
SalaryCase Manager
Engagement Support Program
CVE Engagement and Support Unit
Location: Parramatta with flexible/hybrid options
Employment type - Temporary Full-Time up to 12 months x 2 roles
Salary - $106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading
Your role
This role provides case management support to Engagement and Support Program (ESP) participants. You'll work closely with clients and their support networks, and multiple internal and external stakeholders to deliver service interventions - with the aim of disengagement from violent extremism. You will be responsible for the coordination of CVE interventions through a holistic approach to ensure service delivery is met. As a Case Manager you will be required to liaise with a variety of internal and external stakeholders to ensure service delivery is maintained.
The role will lead the case management and service co-ordination for high needs complex clients, including tasks relating to the administration, records and report preparation/reporting, administration and records management.
What you'll do
As part of the CVE Engagement Support Unit, you will be required to:
- Utilise risk assessments, client information and work with client and stakeholders to understand risks and needs
- Develop a case plan with the client to address disengagement and develop pro-social factors
- Provide client representation and case planning with other government and non-government agencies to ensure appropriate services for the client to address needs. This includes, but not limited to the NDIS, mental health, learning and social development, employment etc.
- Prepare client updates, background and progress reports and letters for the courts.
- Present updates about your clients to the ESU multi-disciplinary team and report to a multi agency panel for feedback, advice and endorsement
- Work collegiately with our state and federal law enforcement partners.
- Formulate and deliver case plans, reports and updates within tight deadlines with competing priorities
- Be committed to ongoing learning and development in the understanding of violent extremism and best practice in disengagement.
The aim of the ESU is to reduce the risk of violent extremism by providing early intervention and support to address social, psychological or behavioural issues before they escalate to violent action. Our primary focus is on diversion in the first instance and disengagement.
The Engagement and Support Program (ESP) is a voluntary based program. We are seeking experienced Case Managers who are interested in working with clients who have been identified as vulnerable to or engaging in violent extremism. ESP works with both youth and adults, and due to an increase in program activity we are seeking additional Case Managers. Positions available include the ability of ongoing roles and/or secondments as part of your professional development.
What we're looking for
- An experienced Case Manager who enjoys working in a multi-disciplinary team, with experience working with a variety of stakeholders such as education, health, non-government services and our partnerships with law enforcement.
- Experience in working with complex high needs and/or high risk clients and an understanding of support services
- A person with an open and curious approach to case management and use of evidence-based approaches. Is comfortable with sharing ideas, receptive and open to feedback and contributing to case management strategies and approaches.
- Experience in contributing to program development, best practice, policy and procedures
- A team member who is committed to develop an understanding of violent extremism vulnerabilities, risks, and pro-social/protective factors in the role of disengagement
- You must be an Australian Citizen, and able to acquire a National Security Clearance.
- This role will require a driver's licence and willingness to travel within NSW regularly.
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To apply directly via the DCJ Careers site click . Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Wednesday, 14th February 2024 at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Matthew Dredge on 0436331289 or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Sarah Nguyen on 02 9765 5046 or via
Visit to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit .
Thank you for your interest in this role. We look forward to receiving your application.
