Case Manager - Sapphire Health & Wellbeing Service - Bega

Job description
about us
Directions Health Services is an innovative non-profit organisation that has provided specialist alcohol and other drug (AOD) services in the ACT and NSW for more than 40 years. The Sapphire Health & Wellbeing Service (SHaWS) is one of Directions’ programs. SHaWS provides non-judgemental and respectful AOD treatment, alongside integrated primary health, mental health and Aboriginal health services to clients in the beautiful Sapphire Coast region (Yuin-Monaro Country).
Our Directions’ team includes Counsellors, Social Workers, a Psychologist, Chemists, GPs, Registered Nurses, and a Psychiatrist. Our capacity to implement innovative services developed in collaboration with our clients, partners, and other stakeholders, enables us to effectively respond to the changing needs of the communities we serve.
At Directions we pride ourselves on our supportive, inclusive, employee and client-centred culture. Our excellent culture has led to our very high staff retention rates and great reputation within the Mental Health and AOD sectors.
This is a fixed term, full-time position with a contract until June 2027. For the right applicant, a part-time role will be considered.
About the position
As a Case Manager within the multi-disciplinary SHaWS program, you will provide culturally responsive and coordinated community-based treatment including case management and support to clients and family members impacted by alcohol and other drug issues. You will also provide post-custodial support to clients recently released from custody or planning for release from custody. To provide these services you will work closely with Directions’ programs and consortium partners, as well as local health, community, housing, and justice related agencies.
Other responsibilities

• Work with clients, utilising a stepped model of care to identify goals and develop holistic individual treatment and support plans
• Make pre-release contact with people due to exit custody to build a relationship with them and assess their needs prior to release
• Create positive relationships with the relevant correctional facility and Probation and Parole staff to facilitate pre-release contact
• Undertake routine outcomes measurement in collaboration with clients
• Ensure accurate and timely collection of required data and ensure documentation including client case notes, reports and other written communication is well maintained for effective handovers when necessary
• Promote and contribute to a continuous quality improvement and safety framework
• Maintain professional standards in relation to service delivery and confidentiality and work in accordance with health and safety guidelines
• Participate in staff meetings, supervision, and shared care meetings
• After hours work may be required

What we offer

• A flexible and supportive work environment
• Community Service Employee Level 4 role plus superannuation, commensurate with qualifications, skills, and experience
• Generous salaries and salary packaging benefits
• 17½% leave loading
• Professional development and training opportunities

What we would like you to have

• A qualification in Counselling/Social Work/Psychology/Nursing/another relevant field
• A Cert IV in AOD or willingness to obtain, and experience working in AOD and Mental Health sectors
• Experience working with or within the correctional /probation and parole sector is desirable
• Experience and/or training in providing case management and counselling services
• An understanding of the impact of AOD use and the associated issues this client group may experience, including physical and mental health and other co-morbidities as well as knowledge of effective AOD treatment and support options and harm minimisation strategies
• Skills in using electronic client information management systems and Microsoft Office
• Willingness to travel regularly within the Sapphire Coast region
• Great communication, interpersonal, teamwork and organisational skills
• A capacity to provide culturally appropriate, person-centred, and non-judgmental care
• A commitment to the mission and values of the organisation (see Direction’s

) * All appointments will be conditional upon having suitable rights to work in Australia, a Working with Children Check, current First Aid and CPR certification, a satisfactory National Police Check and Driver’s Licence.
For further information about the position, please refer to the attached Position Description or contact Liz Scott – Team Leader, SHaWS at using the subject line: Case Manager - Sapphire Health & Wellbeing Service enquiry via EthicalJobs.
Directions is passionate about providing equal employment opportunities and we greatly value diversity in our organisation. We actively encourage applicants from all background and cultures. Research shows that women and other marginalised individuals tend to only apply for jobs when they meet 100% of the requirements. If you think you may be a good fit for this position, but don't necessarily meet every requirement, please get in touch. We would love to have a chat and see if you could be a great fit.
A position description is attached.
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