Case Manager / Support Coordinator

Eunoia Lane is a locally owned and operated company with offices in Darwin, Alice Springs, Broome, Karratha and Cairns, providing quality and excellence in Coordination of Supports, Specialist Support Coordination and Occupational Therapy for clients living with disability.

We pride ourselves on being flexible and innovative, using a client centred, culturally appropriate, collaborative approach in order to achieve positive outcomes for our clients. Eunoia Lane is passionate about skills development
and maximising individual potential. Our team is driven by goals to improve access and participation within our clients’ chosen communities.

Our focus is on developing strengths and values and working on the goals which our clients’ recognise as meaningful to them, no matter how big or small.

We provide services to all areas across the Northern Territory, including rural and remote locations. Eunoia Lane currently service more than 20 remote communities.

Eunoia Lane boast a very enthusiastic, passionate and committed team of professionals and we are searching for a pro-active and motivated Case Manager/Support Coordinator to join our team.

The position will be based in our Alice Springs office. Regular travel to remote communities will be required.

Comprehensive training will be provided with extensive PD opportunities available and a competitive remuneration package.

About the position:

The role of a Case Manager/Support Coordinator is to coordinate the supports for NDIS Clients and assist them in achieving their goals outlined in their NDIS funded plan. This role is required to proactively identify, develop, coordinate and facilitate access to supports and services alongside their allocated NDIS Clients. 

The position requires a highly organised person with excellent oral, written and interpersonal communication skills. Required to work well both independently and cooperatively as a member of a team, the position requires a person who displays self-discipline with the ability to avoid distractions and diversions in order to manage their own time effectively.

Analytical and creative skills are necessary, in order to analyse the individual needs of people with disabilities, with the ability to identify, measure and report on outcomes

The candidate chosen to join Eunoia Lane as a Case Manager/Support Coordinator will have positive and contemporary values towards people with disabilities, and must have the ability to interact, communicate and engage effectively with diverse cultures. 

Key responsibilities: 

• Work with clients, families and carers to identify and access opportunities for skills development, education and employment
• Support and encourage clients to achieve their goals and provide support coordination services in line with their NDIS plans
• Develop networks and collaborate with stakeholders to proactively identify, plan, implement and evaluate supports.
• Prepare and maintain up to date and accurate case management notes and reports using clear and concise language on client progress.
• Liaise with a wide range of stakeholders, community services, government agencies, customers and service providers.
• Attend and contribute to team meetings, discussions and planning. Generate ideas and options, whilst maintaining flexibility and receptiveness to change and alternatives.

The following criteria is desirable, but not essential:

• Experience in case management.
• Strong administration and organisation skills.
• Experience working with people with varying abilities including reduced functional capacity for daily living.
• Demonstrated experience working with clients with diverse cultural backgrounds.
• A 'can-do', positive attitude
• A current NT driver’s licence, with own vehicle.
• A current Working with Children (Ochre) Card
• NDIS Worker Screening
• A current national police clearance
• The right to work in Australia.

If you feel you have the skills and experience to be a Case Manager/Support Coordinator with Eunoia Lane, and would love to join our fantastic team, please APPLY today!

If you would like to find out more about this position please contact Deanne Kamid, People & Culture Manager via ************@eunoialane.com.au

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.