Address Our client, a claims management company, is seeking permanent Case Managers (Claims) based in inner city/ fringes of Melbourne CBD.
Competitive compensation and benefits package.
Hybrid work arrangements will be introduced, pending training / competency.
Contribute to consumer advocacy and make a positive impact.
The company Our client, a claims management company, is dedicated to delivering exceptional service to clients. They are passionate about assisting clients in navigating complex financial situations, specialising in managing claims for add-on insurance. Join their expanding team and contribute to their mission of excellence in consumer advocacy.
Position Overview As a Case Manager (Claims) you will play a pivotal role in efficiently and effectively managing and resolving client cases. You'll handle a caseload of add-on insurance disputes, engage with stakeholders, and utilize your financial services expertise to achieve positive outcomes. Key Responsibilities
Manage a caseload of add-on insurance disputes, ensuring timely resolutions.
Drafting submissions to regulators/administrative bodies and or clients.
Communicate effectively with clients, providing updates and guidance.
Collaborate with internal teams and external stakeholders for necessary information.
Conduct negotiations for mutually agreeable solutions.
Ensure compliance with internal policies and industry regulations.
Utilise strong writing and communication skills for case summaries and reports.
Monitor adherence to internal and external dispute resolution guidelines.
Act as a liaison between clients and the company, maintaining professionalism.
About You:
Demonstrated experience in a financial services role (superannuation, banking, credit unions, insurance or legal regulatory services) is advantageous.
Understanding of internal and external dispute resolution processes.
Experience at drafting submissions to regulators/administrative bodies and or clients would be a bonus
Familiarity with AFCA (The Australian Financial Complaints Authority) would be advantageous.
Excellent written and verbal communication skills.
Proven ability to manage a caseload and prioritise tasks.
Exceptional negotiation and problem-solving skills.
Detail-oriented with accurate record-keeping.
Knowledge of financial products and services.
Commitment to industry regulations and compliance standards.
Professionalism and a client-focused mindset.
Passionate about consumer advocacy.
Why Join Our Client
Be part of a dynamic, rapidly growing and market leading financial services company.
Hybrid work arrangements will be introduced, pending training / competency.
Opportunity for professional growth and development.
Competitive compensation and benefits package.
Collaborative and supportive team environment.
Contribute to consumer advocacy and make a positive impact.
Hybrid working environment.
Apply Now If you're experienced in Claims/ Case Management, based in Melbourne and seeking an exciting opportunity for career growth in the financial services industry, we invite you to apply. If you have any queries, please email ann.richardsgoh@hudson.com
