Case Support Worker , Children, Youth Justice And Multicultural Affairs

About Regional Intake Services
Regional Intake Services are responsible for receiving, recording and assessment of child protection concerns received from notifiers, regarding harm, or risk of harm to a child, or the risk to an unborn child after birth, in accordance with legislation, policy and practice.
Key functions of intake staff in assessing child protection concerns includes engaging with notifiers, providing information about the role of Child Safety and local support services, engaging with families to offer support where appropriate and providing facilitated referrals to universal, specialist and secondary services to help meet the needs of families.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Community Care
Classification AO3
Workplace Location Brisbane - West,Ipswich region,South West Qld
Job ad reference QLD/538482/24
Closing date 31-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration February - December 2024 with possible extension
Contact person Ashlea Burdon
Contact details Phone: 3432 1500
Access the
Your contribution:
The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines.
Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information, including to Courts.
Key duties and responsibilities:
The Case Support Worker's key responsibilities are to:

• Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
• Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
• Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
• Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
• Participate effectively as a team member and work collaboratively in a multidisciplinary team.
• Maintain accessible and clear case records consistent with departmental requirements.
• Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Applications to remain current for 12 months.
Further information
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Documents
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