Case Support Worker

Welcome to the Brisbane and Moreton Bay Region. We hope that you will consider coming to work with us.
The Brisbane and Moreton Bay region is made up of diverse and vibrant communities. We serve on the lands of the Turrbal, Yuggera, Gubbbi Gubbi and Quandamooka peoples.
We want to hire people that reflect the community that we serve. We warmly welcome Aboriginal and Torres Strait Islander peoples, and people from diverse lands, cultures, identities and abilities. We are a region that celebrates diversity!
We walk alongside our families and in collaboration with our partners. We have a strong commitment to work together to rewrite the stories for the children, young people and families we work with.
We uphold the Brisbane and Moreton Bay's diversity and inclusion vision:
'We are a community of diverse and inclusive individuals, working collaboratively to appreciate and celebrate our differences, always promoting and encouraging an inclusive and safe workplace - because everyone belongs.'
The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines.
Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information, including to Courts.
The Case Support Worker's key responsibilities are to:
* Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
* Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
* Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
* Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
* Participate effectively as a team member and work collaboratively in a multidisciplinary team.
* Maintain accessible and clear case records consistent with departmental requirements.
* Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
* Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Delegations:
* This role has no delegations.
Applications to remain current for 12 months.