Client Support Worker - Summer Hill
- Are you looking to kick start your career in Community Services?
- Do you have a passion to support clients in need?
- Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite
- Support new clients by providing initial assistance, intake and appropriately identifying and prioritising their needs for further assistance from others in the FFA team.
- Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines.
- Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database.
- Actively contribute to team meetings and events and provide administrative support for these as required (e.g. preparing materials and meeting minutes).
- Ensure that general administrative tasks are completed on time by maintaining and improving admin procedures/systems and completing administration activities.
- Actively support the team and demonstrate Anglicare's vision, mission and values in the way you conduct your work.
- Qualifications and experience in Social Work or Community Services, or in Customer Service working in a community setting
- Well-developed interpersonal, telephone and written communication skills
- Strong computer skills including Excel and database use
- Excellent time management and ability to prioritise multiple competing demands
- Genuine compassion for people in financial hardship and an understanding of its impact
- Ability to provide support to clients who present with complex needs
- A driven, hardworking, flexible and proactive attitude to work
- A valid Working with Children's Check for paid employment
- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment